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About the Role

Lead one of the most critical technology platforms at Axon, the Salesforce ecosystem, which underpins sales, quoting, billing, and customer service. Guide the end-to-end Quote-to-Cash transformation and integrate AI to enhance productivity for sales, agent, and operations teams.

Responsibilities

Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
Lead Axon's Quote-to-Cash transformation — modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
Set the strategy for AI on the Salesforce platform — Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint
Lead and grow a team of managers and individual contributors — architects, developers, admins, and business analysts — including hiring, coaching, performance management, and org design
Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
Manage the platform budget, vendor relationships, SI partnerships, and license strategy — including RFP/RFI processes, contract negotiation, and total cost of ownership
Own the relationship with Salesforce as a vendor — influencing product roadmaps, navigating contract cycles, and managing escalations
Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
Represent Salesforce in executive forums, steering committees, and cross-functional planning cycles
Build a culture of technical excellence, ownership, and customer obsession within the team

Requirements

12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
Demonstrated experience scaling Salesforce orgs in high-growth B2B environments — with CPQ and Billing in production
Track record of leading Quote-to-Cash transformations end to end — opportunity through revenue recognition
Experience applying AI on the Salesforce platform — Agentforce, Einstein, or comparable LLM-powered capabilities — to drive real productivity gains
Track record of building and managing teams of architects, developers, admins, and analysts, including managing managers
Deep technical fluency in Salesforce architecture — able to challenge and direct senior architects credibly
Broad technical fluency beyond Salesforce — comfortable making informed architectural decisions across integration patterns, data platforms, identity, and adjacent SaaS systems
Strong grasp of modern enterprise architecture concepts — APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scale
Proven success partnering with C-suite and SVP-level GTM and Finance stakeholders
Experience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationships
Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisions
Strong delivery and operating rigor — roadmap, OKRs, release governance, incident management
Excellent executive communication and stakeholder management skills

Skills

Salesforce
Sales Cloud
CPQ
Billing
Experience Cloud
Service Cloud
Agentforce
AI
Einstein
LLM
APIs
Event-driven integration
Cloud platforms (Azure, AWS)
Data warehousing
Security and identity management
DevOps

Location

Hybrid from one of our US offices (Boston, Seattle, Sterling VA, Atlanta GA, Scottsdale AZ, NYC, San Francisco)

Work Type

Hybrid
Full-time

Experience Level

Senior Director
12+ years in enterprise technology
5+ years leading Salesforce platform teams at the Director level or above

Salary/Compensations

$201,420—$322,272 USD

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Employee Resource Groups (ERGs)
Office snacks

About the Company

Axon's mission is to Protect Life.
We are explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.
Life at Axon is fast-paced, challenging and meaningful.
We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Equal Opportunity

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.
We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.
If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only.
Axon will not respond to inquiries for other purposes.