Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Guest Services Supervisor role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Tailor your resume to this Guest Services Supervisor role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Services Supervisor posting at AccorHotel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Services Supervisor posting at AccorHotel — free, in seconds.
About the Role
The Guest Service Supervisor at Fairmont Hotels & Resorts plays a key role in ensuring smooth operations, delivering exceptional service, and upholding the highest standards to create memorable guest experiences.
Responsibilities
- Provide leadership, training, and guidance to the Bell Person team to ensure smooth daily operations and high guest satisfaction.
- Ensure the operational budget is adhered to and all costs are controlled.
- Serve as a liaison for guests by providing information relating to all aspects of the hotel.
- Ensure the Lobby and front entrance are kept clean, paying special attention to all glass areas, main doors, and items left behind in seating areas.
- Ensure all deliveries for Guests and colleagues are correctly recorded and delivered in a timely fashion.
- Maintain a presence in the Lobby, offering assistance to Guests when not delivering luggage.
- Ensure all luggage is collected from guestrooms within the standard time.
- Ensure all luggage is delivered immediately as instructed and placed in the room to the correct standard.
- Handle all Guest property with extreme care.
- Assist with room changes as directed by the Front Office.
- Ensure all long-term Guest luggage is stored correctly and logged.
- Ensure guest elevators are only used when absolutely necessary and for urgent deliveries, as deemed by the Guest Service Manager.
- Be aware of all functions taking place in the hotel and direct guests accordingly.
- Display friendliness, courtesy, and sincerity to all Guests, making them feel welcome and at ease, using guest names whenever possible.
- Be fully aware of all hotel restaurants and services, including opening times, cuisine types, and dress codes.
- Maintain amicable and co-operative working relations with other departments.
- Be aware of the departmental schedule and be on time for duty.
- Perform other duties as assigned.
Requirements
- Service-focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with Opera or related hotel PMS system.
- Strong interpersonal and problem-solving abilities.
- Ability to lead by example.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Proficient in English (verbal & written).
- Must be able to lift up to 20 lbs.
Location
- Austin
Work Type
- Full-Time
- Permanent
Experience Level
- Leadership role
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Educational Assistance for further development
- Opportunity to develop talent and grow within the property and across the world
- Ability to make a difference through Corporate Social Responsibility activities
About the Company
- Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- Accor is a worldwide leader that welcomes individuals as they are and offers jobs and brands that match their personality.
- Accor supports employees to grow and learn every day, ensuring work brings purpose to life and allows exploration of limitless possibilities.
- Joining Accor allows individuals to write their own story and imagine tomorrow's hospitality.
- Accor's motto: Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Equal Opportunity
- Fairmont is committed to creating an inclusive environment where diverse talent thrives.
- We welcome candidates from all backgrounds to join our team.
- Fairmont Austin is proud to be an Equal Opportunity Employer. EEOE/M/F/D/V