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About the Role
Triangle Fastener Corporation is seeking a full-time Inside Sales Representative to join their team in Milwaukee, WI. This role supports customer sales transactions, generates sales via phone and email, handles order and quotation requests, and drives customer satisfaction through exceptional service.
Responsibilities
- Provide customer pricing through phone, email, and electronic quotes.
- Monitor and maintain proper inventory levels and turnover rates.
- Coordinate delivery schedules and communicate essential delivery information to customers.
- Address and resolve customer service issues while tracking open orders.
- Cultivate and nurture strong working relationships with vendors.
- Perform follow-up procedures to guarantee punctual shipment of products sold.
- Manage walk-in counter, phone, and email customer inquiries, providing product guidance.
- Coordinate and support sales efforts initiated by Outside Sales personnel.
- Maintain the showroom and offer innovative marketing ideas.
- Pull orders for counter sales as needed.
- Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
- Regularly audit the open sales reports.
- Process and dispatch samples, catalogs, and credit applications sourced from the sales leads.
- Strive for excellent customer service while delivering on commitments and promises to customers.
Requirements
- Must be at least 21 years of age.
- Must possess a valid driver license.
- Must have a satisfactory motor vehicle report.
Skills
- Proficient in Microsoft Office Suite
- Proficient in multitasking
- Skilled at working effectively in a collaborative environment
- Effective communication skills, both spoken and written
- Proficient in problem-solving
- Ability to learn & execute company’s software, including SXE
Location
- Milwaukee, WI
Work Type
- Full-time
- Onsite
Experience Level
- 1+ years of prior experience in a customer service position, or related position
- 3+ years of prior experience in an inside sales position, or related position
Education Level
- High School Diploma/GED
- Associate degree in business, sales, marketing or similar, or equivalent level of prior relevant experience
Benefits
- Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance
- Paid vacation days, paid personal days, and immediate eligibility for Paid Holidays
- Company funded disability and life insurance
- Consistent employer contribution to 401k
About the Company
- Triangle Fastener Corporation is a fast-growing wholesale distributor serving the construction industry in the US and beyond since 1977.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.