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About the Role
The successful candidate will handle hardware (terminals) and software (E-commerce) calls, as well as emails from internal and external sources. Responsibilities include managing technical escalations and assisting with special projects like terminal software and hardware launches.
Responsibilities
- Answer external calls from merchants with e-commerce inquiries and internal calls
- Respond to email inquiries from internal and external partners
- Assist with special projects such as terminal software and hardware launches
- Manage and complete technical escalations
Requirements
- Minimum 3 years of Point Of Sale experience
- Bilingual French preferred
- High School diploma/GED required
- Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Skills
- E-commerce
- Technical escalations
- Basic computer functions
- Windows-based environment
Experience Level
- Minimum 3 years of Point Of Sale experience
- Minimum of two years of customer interaction or customer support experience
Education Level
- High School diploma/GED
About the Company
- The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.
- Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.
- JPMorgan Chase & Co. offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
- Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
- J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world.
- Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.