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About the Role

Seeking a Senior UX Designer with prior Public Service/OPS experience to facilitate user experience design research, lead design ideation, and deliver design deliverables. This role involves working in an agile, sprint-based development environment and utilizing tools like Figma.

Responsibilities

Facilitate user experience design research through various methods including user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, and card sorting.
Synthesize research findings into insightful and concise user research documents such as user journey maps, personas, service blueprints, and affinity maps.
Lead design ideation and deliver design deliverables including service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
Work in an agile, sprint-based development environment.
Understand and work with iterative product development cycles (Discovery, Agile, Beta, Live).
Design interfaces using a design system.
Work with the Ontario Design system.
Create GUI designs based on user interaction and performance.
Define and lead UX projects and design workshops and alignment sessions with stakeholders and business users.
Manage end-to-end user research from recruiting to synthesis.
Design online programs with an emphasis on the emotional aspects of human experience.
Conceive and conduct user research, interviews, and surveys, translating them into sitemaps, user flows, user journey maps, wireframes, mockups, and prototypes.
Design the overall functionality of the product and iterate based on user testing to ensure a great user experience.
Design and deliver wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.
Facilitate the client’s product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
Identify design problems and devise elegant solutions.
Make strategic design and user-experience decisions related to core and new functions and features.
Gather user feedback to configure existing interfaces.
Prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
Convey design concepts and development processes clearly to diverse stakeholders.
Work closely with cross-functional teams, including developers, QA specialists, and business stakeholders.
Conduct accessibility testing.
Design with accessibility in mind, meeting WCAG 2.1 AA requirements.

Requirements

Prior Public Service/OPS experience.
Experience working in an agile, sprint-based development environment.
Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live).
Experience with Figma user interface design software.
Experience designing interfaces with a design system.
Ability to work with Ontario Design system.
Relevant experience creating GUI designs based on user interaction and performance.
Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
Ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users.
Managing end-to-end user research from recruiting to synthesis.
Proficiency with design and user experience tools.
Thorough understanding of the limitations and appropriate use of web development technologies.
Experience in designing online programs with emphasis in the emotional aspects of human experience.
Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences.
Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces.
Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces.
Experience identifying design problems and devising elegant solutions.
Experience making strategic design and user-experience decisions related to core, and new, functions and features.
Experience gathering user feedback to configure existing interfaces.
A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
Experience with Figma, Canvas and similar tools.
Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
Demonstrated experience within a collaborative team working at different levels.
Knowledge of accessibility testing.
Ability to work with Ontario Design system.
Knowledge of digital service standard.
Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships.
Proficient in designing with accessibility in mind, and meeting WCAG 2.1 AA requirements.

Skills

UX Design
User Research
Usability Testing
User Interviews
Diary Studies
Usability Metrics Tracking
A/B Testing
Card Sorting
User Journey Maps
Personas
Service Blueprints
Affinity Maps
Design Ideation
Information Architecture
Wireframing
Mockups
Prototyping
Agile Development
Iterative Product Development
Figma
Design Systems
Ontario Design System
GUI Design
Web Application Design
Mobile Application Design
UX Project Leadership
Workshop Facilitation
Stakeholder Management
End-to-End User Research
Design and Prototyping Tools
Web Development Technologies
Human Experience Design
User Feedback Analysis
Client Relationship Management
Canvas
Documentation
Cross-functional Team Collaboration
Accessibility Testing
Digital Service Standards
Legacy System Design
WCAG 2.1 AA Compliance

Location

5700 Yonge St. Toronto
49 Places D'Armes, Kingston

Work Type

Long Term Contract
5 days onsite

Experience Level

Senior

About the Company

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers.
Since 2012, Arthur Grand has been successfully supporting and delivering IT services in enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management.
Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.
We are a minority-owned staff augmentation and technology consulting company.
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth.
Arthur Grand Technologies Inc is an 8(A) Certified Business, CMMI (L3), ISO 9001:2015 Certified, ISO/IEC 27001:2022 Certified, and an NMSDC Minority Business Enterprise (MBE).

Equal Opportunity

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
All your information will be kept confidential according to EEO guidelines.