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About the Role

This role is responsible for strengthening incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. The position champions an automation-first mindset, leveraging AI, observability, and tooling to reduce manual effort and improve service quality. It also involves identifying systemic issues and driving sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams. The role provides leadership across FX platforms with a strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities. Additionally, it focuses on building trusted relationships with business, engineering, and operations stakeholders and leading a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. The goal is to drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Responsibilities

Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.
Drive initiatives through to completion with strong ownership, accountability, urgency, and quality.
Champion an automation-first mindset, leveraging AI, observability, and tooling to reduce manual effort and improve service quality.
Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
Provide leadership across FX platforms with strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
Build trusted relationships with business, engineering, and operations stakeholders through clear communication, transparency, and effective governance.
Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions.
Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Requirements

Bachelor’s degree in computer science or a related discipline, or equivalent experience; advanced degree is a plus.
Experience in global production services or application support supporting mission-critical platforms across multiple regions, including follow-the-sun models.
Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery.
Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation.
Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support.
Experience supporting FX or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.

Skills

Automation
AI
Observability
Tooling
Process Simplification
Platform Improvements
FX Platforms
Front-to-back trade flows
Market Structure
Business Services
Execution Services
Trading Activities
Incident Management
Problem Management
Change Management
Talent Development
Accountability
Service Execution
Availability
Resiliency
SLA Performance
Incident Reduction
Service Restoration
Windows
Linux
CI/CD pipelines
Kafka
MQ
Java
Python

Location

London

Work Type

Full-time

Experience Level

Vice President
Senior

Education Level

Bachelor's degree in computer science or a related discipline, or equivalent experience
Advanced degree is a plus

Benefits

Highly competitive compensation
Benefits and wellbeing programs
Flexible global resources and tools
Generous paid leaves
Paid volunteer time

About the Company

BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets.
The company's culture enables better company operations and employee growth and success.
Teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
BNY is recognized as a top destination for innovators where bold ideas meet advanced technology and exceptional talent.
The company powers the future of finance.

Equal Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.