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About the Role
This position is responsible for generating new business and maintaining existing clients/accounts, focusing on SMERFE markets (Social, Military, Education, Religious, Fraternal, and Entertainment).
Responsibilities
- Achieve business revenue goals in Rooms, Food and Beverage and auxiliary revenues.
- Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships.
- Sell and coordinate meeting space and food and beverage service.
- Develop and deliver account strategy relating to overall hotel performance.
- Effectively manage Rooms and Catering revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
- Utilize sales tools/systems to accurately identify, forecast and communicate sales data.
- Ensure integrity of sales data by documenting information in CI/TY on a daily basis.
- Utilize sales tools such as Hoteligence®, reader boards and other market intelligence to drive business.
- Ensure client satisfaction by responding to client needs and concerns courteously and timely.
- Ensure effective communication of client needs from sales to appropriate operational departments.
- Provide follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
- Utilize available resources and adhere to CSM training policies.
- Ensure all company, brand, and department specific training requirements are met.
- Implement training philosophies and processes.
- Effectively manage self/workload.
- Demonstrate clear written and verbal communication skills.
- Promote collaboration and positive, professional work environment.
- Attend all daily, weekly and/or monthly department/hotel meetings.
- Adhere to all CSM Standard Operating Procedures.
- Ensure a clean and safe work environment.
- Follow all CSM procedures for guest/associate incidents.
- Be knowledgeable of hotel emergency procedures.
Requirements
- 2+ years of sales experience required, in a full service hotel of comparable market or rate position.
- Must be detail oriented.
- Must have ability to communicate well with all levels within and outside the organization.
- Must be able to problem-solve with employees and guests.
- Must be able to manage multiple priorities in a fast-paced environment.
- Must have a valid driver license.
- Ability to lift, push, and pull up to 20 pounds on an occasional basis.
Skills
- Sales
- Client Relationship Management
- Revenue Management
- Market Analysis
- Sales Data Analysis
- Forecasting
- Guest Service
- Communication
- Problem-Solving
- Time Management
- Collaboration
Location
- Renaissance Minneapolis Hotel, The Depot
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- High school diploma or GED required
- College degree or equivalent experience preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid short term disability coverage
- Company-paid long term disability coverage for eligible employees
- 401(k) plan with company match
- Tuition reimbursement
- Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
- Time-off
- Scholarship program
- Generous hotel discounts
- Free underground parking connected to the complex
About the Company
- CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees.