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About the Role

Act as a personal representative of the hotel, providing guests with service that reflects the high standards of the Fairmont Royal York. A thorough understanding of operations, menus (including wine, a la carte, and promotional menus) is essential for upselling and enhancing the overall dining experience.

Responsibilities

Report to duty punctually to maintain integrity for co-workers and guests.
Consistently offer personal, friendly, and efficient service.
Clear dishes, deliver meals, and present cheques professionally and discreetly.
Have full knowledge of the menu, beverage lists, and special promotions.
Take corrective action with dissatisfied guests to ensure they leave happy.
Be knowledgeable of all menu items, their garnishes, contents, and preparation methods.
Maintain teamwork and good work ethics by assisting co-workers without compromising the guest dining experience.
Understand shift end reports, non-cash/cash transactions, and procedures for depositing monies.
Read and understand all hotel policies, procedures, and departmental standards.
Understand the restaurant's concept, hours of operation, order taking, reservation procedures, table setting, and guest service standards.
Be aware of safety and sanitation when handling food and beverages.
Understand each work section and assigned side duties.
Attend pre-shift, weekly, and monthly meetings.
Fully understand and follow the hotel’s recycling program and procedures.
Immediately report any accidents to your manager.
Express concerns, suggestions, or comments for improving guest experience or operations.
Understand how to operate all equipment used in the outlet.
Understand all other outlets, services, and offices in the hotel (location, hours of operation, and offerings).

Requirements

Available to work breakfast and lunch service.
Previous work experience in a restaurant/food and beverage setting.
Excellent interpersonal skills and a team player attitude.
Smart Serve training program certification.
Must be age of majority to serve alcoholic beverages.
Must be legally eligible to work in Canada.
The hotel is unable to assist candidates in obtaining Canadian work authorization.

Skills

Upselling
Guest service
Menu knowledge
Beverage knowledge
Interpersonal skills
Teamwork
Communication

Location

Toronto

Work Type

Part-Time
Permanent

Education Level

OTEC certificate an asset

Salary/Compensations

$17.60 per hour

Benefits

Wage increase following six months of compensated service
Free meals on every shift
Travel discounts at Accor hotels worldwide
Free dry-cleaning for work gear
Custom learning programs
Opportunity to join Health & Wellness, Sustainability, and DEI Committees
Career growth paths

About the Company

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

Equal Opportunity

As an Equal Opportunity Employer, we provide equal access to opportunities.
We welcome applications from all qualified candidates.