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About the Role

At Soho House, the Doorman is often the first and last person our members and guests interact with, making the role an important part of creating a warm, welcoming and memorable experience. The Doorman is responsible for providing a polished and professional arrival and departure experience for members and guests, supporting the safe and smooth operation of the House, and delivering world-class service.

Responsibilities

Welcome members, guests and visitors warmly upon arrival and offer a friendly farewell.
Open doors and assist guests entering and exiting the House.
Assist with luggage, bags and other belongings.
Provide guests with helpful information, including directions, transportation options and general information about the House and surrounding area.
Work closely with the Front Desk, Membership and House teams to ensure a seamless arrival experience.
Monitor the entrance and surrounding area, maintaining awareness of who is entering and leaving the House.
Support with access control and security procedures, ensuring only authorized members, guests and visitors enter.
Assist with managing vehicle arrivals, taxis and other transportation safely and efficiently.
Remain visible, approachable and attentive at all times, ready to assist guests.
Handle guest interactions with discretion, professionalism and a calm, composed manner.
Report any concerns, incidents or unusual activity to the appropriate manager.
Maintain a clean, organized and welcoming entrance area.
Work collaboratively with colleagues to deliver an exceptional member and guest experience.

Requirements

Previous experience as a Doorman, Bellman, Concierge, Front of House or in a luxury hotel or hospitality environment is preferred.
A naturally warm, welcoming and personable approach.
Excellent communication and interpersonal skills.
A professional and polished appearance.
The ability to remain calm, attentive and composed in a busy environment.
A strong sense of awareness and good judgment, with the ability to handle situations discreetly and appropriately.
Enjoys being around people and takes pride in making a great first impression.
A willingness to support the wider team and step in wherever needed.
Flexible availability, including evenings, weekends and holidays.
Security license required.

Skills

Communication skills
Interpersonal skills
Customer service

Location

New York

Work Type

Full-time

Experience Level

Entry-level

Salary/Compensations

$45—$45 USD

Benefits

Medical
Dental
Vision
Retirement fund with a 2% match
Paid Time Off (sick days + vacation days)
Career Development opportunities
Soho Impact program
Learning & Development courses
Access to Cookhouse & House Tonic events
Team Events
Team Meal provided during duty

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks.
Soho House provides training to develop the technical and managerial skills necessary to enhance your career.
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
Cookhouse & House Tonic: Celebrating our passion for food and drink.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events.