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About the Role
Ajaia is seeking a Client Delivery Lead to manage delivery operations across all active client accounts, ensuring quality, proper resourcing, and successful adoption of deliverables. This role involves making critical decisions on project timelines, resource allocation, and quality control, with a strong emphasis on leveraging AI for operational efficiency.
Responsibilities
- Own delivery operations across every active account, including scheduling, staffing, and shipment timelines.
- Run weekly portfolio delivery reviews, proactively identifying at-risk accounts.
- Determine which deliverables ship, require fixes, or need to be delayed.
- Review deliverables to identify issues before client review.
- Develop and manage the resourcing plan across engagements, balancing needs between accounts.
- Oversee adoption of solutions post-go-live to ensure engagement success.
- Create playbooks, templates, and checklists to improve efficiency for subsequent engagements.
- Escalate at-risk accounts with specific, actionable requests.
- Collaborate with account leads on client relationships and project leads on builds.
- Report portfolio status accurately, including challenges.
- Utilize AI daily for triaging, drafting, and quality checking.
- Make and own priority calls.
Requirements
- Highly organized with the ability to manage multiple projects simultaneously.
- Possess a sharp eye for quality and attention to detail in deliverables.
- Demonstrate calm, clear, and honest client communication, especially during difficult situations.
- AI fluent, with daily use for triage, drafting, and work checking.
- Comfortable making and owning priority calls.
- 2 or more years in delivery, implementation, or operations.
- Experience delivering AI, data, or software implementations is a plus.
- Exposure to regulated industries (healthcare, financial services, insurance, education) is a plus.
- Familiarity with delivery or project management tools (Jira, Asana, Monday, Linear) is a plus.
Skills
- Delivery Operations Management
- Client Account Management
- Resource Planning and Allocation
- Quality Assurance
- Project Management
- AI Fluency
- Communication
- Problem-Solving
- Decision Making
- Process Improvement
Location
- New York
- Client-site travel as required
Work Type
- On-site
- Hybrid
Experience Level
- 2+ years in delivery, implementation, or operations
Education Level
- Bachelor's degree preferred
Salary/Compensations
- $110,000 to $180,000 base
- Performance bonus up to 100% of base salary
Benefits
- Competitive benefits
About the Company
- Ajaia is an AI implementation consultancy and product studio.
- We assist organizations in transitioning from AI experimentation to achieving measurable ROI through AI Strategy and Advisory, Workforce Training and Enablement, Process Optimization, and Custom AI Development.
- Our focus is on production impact and tangible results, not just pilot project success.