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About the Role
As a Host at Soho House, you will be a primary point of contact for members, guests, and staff, responsible for greeting individuals and managing reservations to ensure a seamless dining experience. Your role is crucial in creating a positive and welcoming atmosphere from arrival to departure through exceptional organizational and interpersonal skills.
Responsibilities
- Ensure every member and guest is welcomed by name and new guests are welcomed hospitably.
- Answer high-volume phone lines, providing detailed information on menus, hours, and reservations.
- Create reservations for club/restaurants and assist F&B Managers with service standards.
- Handle all calls and interactions with friendliness, accuracy, and discretion.
- Collaborate with the reception team to ensure excellent service and manage expectations.
- Build relationships with members and guests, communicating feedback to management.
- Foster a fun and positive atmosphere by being approachable and professional.
- Perform other duties as assigned by supervisor/manager.
- Train other reception team members on process and service standards.
- Master the phone system.
- Ensure all anticipated covers are accounted for during service.
- Ensure tables are ready for reservation arrivals.
Requirements
- Minimum of 3+ years’ experience in a similar role.
- Must have OpenTable and MICROS experience.
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities.
- Possess problem-solving skills and conflict resolution abilities.
- Detail-oriented, articulate, and able to multi-task in a high-volume and demanding work environment.
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Flexible schedule and ability to work nights, weekends, and holidays as needed.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8-10 hours.
- Fast-paced movements occasionally required.
- Must be able to understand and communicate clearly with guests, members, and coworkers.
- Must be able to reach and handle computer equipment.
- Occasionally kneel, bend, crouch and climb as required.
Skills
- OpenTable
- MICROS
- Answering high-volume phone lines
- Answering inquiries professionally
- Problem solving
- Conflict resolution
- Detail oriented
- Articulate
- Multi-tasking
- Strong communication skills
- Understanding and following written and verbal instructions
- Flexibility
- Seizing, grasping, turning and holding objects
- Working on feet for 8-10 hours
- Fast-paced movements
- Clear communication
- Reaching and handling computer equipment
- Kneeling, bending, crouching, and climbing
Location
- New York
Work Type
- Full-time
Experience Level
- 3+ years experience
Salary/Compensations
- $23—$23 USD
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Career progression opportunities (domestic or international, managerial or technical)
- Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
- Access to internal and external courses for learning and development
- Access to monthly calendars for trips, trainings, and events (Cookhouse & House Tonic)
- Access to monthly team events (fitness sessions, cinema screenings, art classes)
- Provided substantial meal free of charge while on duty
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Soho House provides training to develop the technical and managerial skills necessary to enhance your career.