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About the Role

We are seeking a compassionate and organized Front Desk Associate to serve as the first point of contact for our mental health clinic. This role is essential in creating a welcoming, safe, and professional environment for clients seeking mental health services.

Responsibilities

Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and at ease.
Check in clients for appointments, verify insurance information, and collect necessary documentation.
Answer phone calls, schedule appointments, and respond to inquiries with sensitivity and discretion.
Manage cancellations and reschedules efficiently while maintaining optimal provider schedules.
Maintain strict confidentiality in accordance with HIPAA regulations at all times.
Greets patients as they arrive and leave the office.
Process credit card payments and credits.
Professionally possess thorough knowledge of each physician's services, requirements, and approaches.

Requirements

1-2 years experience in a similar healthcare administrative role.
Excellent interpersonal and communication skills.
Compassionate and patient-focused approach.
Basic understanding of mental health conditions and treatments.
Ability to work in a fast-paced, dynamic environment.

Experience Level

1-2 years

Salary/Compensations

$21.00 to $23.00