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About the Role
We are looking for an Experience Designer for the EY Wavespace ASEAN team. In Wavespace, we design immersive programs and experiences that bring the right people together, giving them the mindset and collaborative tools to think differently. These sessions are delivered virtually, in-person, and blended for clients globally.
Responsibilities
- Lead transformation experiences using business design, behavioral science, gamification, and other frameworks to curate exceptional Wavespace experiences.
- Ensure a consistent Wavespace design experience using approved methodologies and best practices.
- Maintain oversight of technology application, session design process, and creative elements to ensure Wavespace experiences meet customer expectations.
- Serve as the primary day-to-day interface with Wavespace customers, taking accountability for all aspects of planning, scoping, design, and delivery, including facilitation.
- Ensure a high-quality, seamless experience that engages all participants.
- Oversee logistics, technical setup, and documentation upon close out.
- Deliver successful sessions across a wide array of industries.
- Provide direction and performance feedback to the production team.
- Collaborate with internal EY teams to embed Wavespace into their growth plans and ensure the Wavespace brand is represented in their target accounts.
- Support building a strong pipeline of demand for Wavespace and deliver client results that lead to influenced sales.
- Master all domains of collaborative work, Design Thinking, knowledge management, and other underlying models that make up the Wavespace approach.
- Lead the experience from the front of the room as a facilitator.
Requirements
- Bachelor's Degree with more than 3 years of work experience in facilitation, Customer or User Experience Strategy / Research, Business Strategy, Product Design, or Design Planning.
- Past experience should include consulting, CX Practice in a Fortune 500 firm, or agency in a media management or digital creative experience in a client-facing role.
- Knowledge of design thinking techniques and the ability to solve complex business problems with simple, industry-leading experience and design solutions.
- Experience translating business requirements and goals, end-user needs, and inputs from cross-functional teams into differentiated design solutions.
- Experience spanning facilitation, UX, business, operations, and design.
- Comfortable communicating with business stakeholders, UX and visual designers, and technologists and developers.
- Ability to quickly learn and navigate a complex organization, managing communications and interactions with a variety of stakeholders.
- Ability to act as an advocate in the strategic design process of projects, owning the overall experience design and execution.
- This may include leading the development of customer personas, journey maps, and roadmaps as part of the overall future state vision.
- Passion and interest in leveraging technologies and translating design to curate unique Wavespace experiences.
Skills
- Excellent facilitation and communication skills
- Experience using interactive technology and collaboration tools (i.e. Murals)
- Experience with design thinking, system thinking, and service design
- Strong project and stakeholder management skills
- Ability to quickly understand different client objectives
- Creative problem-solving skills
- Ability to spot trends and interpret multiple signals across many parts of our business
- Strong business knowledge of one or more industry sectors
- Advanced knowledge of Adobe Creative Suite, Axure, InVision, Keynote, OmniGraffle, Sketch or other design technologies
- Cross-functional experience working with internal and 3rd party development teams
- Project management experience working with creative agencies, brands, or in a consulting capacity
- Strong domain knowledge with breadth in a variety of complementary areas
- Strong evidence of strategies that have delivered valuable business results for clients
- People management experience with project teams and individual direct reports
- Ability to foster an innovative and inclusive team-oriented work environment
- Experience in start-ups, SMEs, and fast-paced, dynamic environments
- Experience in prototyping, rolling out pilots, or ecosystem building
Location
- ASEAN
Work Type
- Virtual
- In-person
- Blended
Experience Level
- More than 3 years of work experience
Education Level
- Bachelor's Degree
About the Company
- EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
- Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
- EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions.
- Fueled by sector insights, a globally connected, multi-disciplinary network, and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.