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About the Role
As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.
Responsibilities
- Coordinate service activities
- Manage team performance
- Maintain strong relationships with customers and internal stakeholders
- Guide and support a team of skilled field service engineers
- Ensure exceptional service delivery to customers
- Promote operational excellence and customer satisfaction
- Develop and support team members
- Manage service KPIs, metrics, and continuous improvement initiatives
Requirements
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience with proven expertise in complex system troubleshooting and repair
- 2+ years of supervisory or leadership experience managing technical teams
- Strong technical proficiency in electronics, mechanics, and diagnostic equipment
- Demonstrated success in customer relationship management and service delivery
- Advanced problem-solving and analytical skills for complex technical issues
- Proficient with service management software, CRM systems, and Microsoft Office suite
- Strong communication and interpersonal skills for both technical and non-technical audiences
- Experience with quality systems, safety protocols, and regulatory compliance
- Valid driver's license and ability to travel up to 50% within assigned territory
- Physical ability to lift up to 50 lbs with assistance and perform service functions
- Strong project management and organizational skills
- Ability to work independently and guide teams in a results-oriented environment
Skills
- Electronics
- Mechanics
- Diagnostic equipment
- Customer relationship management
- Service delivery
- Problem-solving
- Analytical skills
- Service management software
- CRM systems
- Microsoft Office suite
- Communication skills
- Interpersonal skills
- Quality systems
- Safety protocols
- Regulatory compliance
- Project management
- Organizational skills
Work Type
- Standard (Mon-Fri)
Experience Level
- 3 years of experience (with Advanced Degree)
- 5 years of technical field service experience (with Bachelor's Degree)
- 2+ years of supervisory or leadership experience
Education Level
- Advanced Degree
- Bachelor's Degree
- Engineering
- Sciences
- Related technical field
- Industry-specific certifications (EPA, HVAC/R, Electronics) preferred
About the Company
- As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
- Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
- We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.