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About the Role

This is a newly created growth position within J.P. Morgan Asset Management's Japan Client Service team, supporting the continued expansion of our institutional and funds business. The role supports the delivery of a seamless and globally consistent client experience, partnering with Sales and Investment Specialists, and coordinating across Japan and global stakeholders to execute onboarding, servicing, and client requests with high accuracy and responsiveness. The role offers broad exposure to institutional and funds clients, a diverse range of investment products, and global stakeholders, with opportunities to build expertise in client relationship management, alternatives servicing, risk management, and digital transformation.

Responsibilities

Support client coverage for institutional and funds clients across various asset classes, including Alternatives, helping to deliver a seamless and globally consistent client experience.
Serve as a key point of contact for assigned servicing activities, coordinating responses and ensuring timely, accurate execution with appropriate oversight from senior team members.
Coordinate the client lifecycle, including onboarding, ongoing servicing, and client-impacting changes, by coordinating internal stakeholders, tracking deliverables, and maintaining clear and disciplined documentation.
Partner with Sales, Investment Specialists, global teams, and internal departments (Legal, Compliance, Risk, Operations, Product) to deliver integrated client service and drive the resolution of client queries and issues.
Maintain clear ownership of next steps, timelines, and communications.
Escalate client-impacting issues, regulatory changes, and business changes promptly and appropriately, ensuring key stakeholders are informed and actions are tracked to completion.
Contribute to process review and standardization initiatives to reduce rework, improve turnaround times, and strengthen controls.
Identify recurring client pain points and propose practical solutions, including improvements to templates, playbooks, knowledge materials, and operating routines.
Promote and contribute to the adoption of the firm’s digital servicing capabilities to drive service scalability and consistency.
Contribute to innovative ways of working, including automation and AI-enabled tools where appropriate, to improve accuracy, responsiveness, and knowledge reuse.
Support a robust risk and control environment by maintaining disciplined issue logging, capturing root causes where relevant, and supporting preventative actions to reduce repeat events and improve control effectiveness.
Coordinate drafting and review of client documentation and agreements (in Japanese and English) by coordinating inputs, tracking approvals, and working with guidance from Legal and Compliance teams.

Requirements

4+ years of experience in Asset Management, ideally in a client-facing or client service role supporting institutional and/or funds clients in Japan, or in a closely related role with strong client servicing exposure.
Demonstrated ability to execute across multiple stakeholders, manage deadlines, and maintain high standards of quality and accuracy in a client servicing environment.
Strong written and verbal communication skills in both Japanese and English, with the ability to synthesize client needs into clear internal asks and actionable next steps.
Strong interpersonal and influencing skills, with the maturity to operate professionally with internal and external stakeholders.
Highly organized, with strong attention to detail and commitment to accuracy.
Demonstrated initiative, adaptability, responsiveness, and flexibility, with the ability to contribute beyond core responsibilities while maintaining appropriate prioritization.
Sound judgment in risk management, escalation, and prioritization.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook), with comfort using digital tools to improve service delivery and a willingness to learn and apply automation or AI-enabled capabilities in day-to-day workflows.

Skills

Asset Management
Client Service
Institutional Clients
Funds Clients
Japanese Financial Regulations
Market Practices
Process Improvement
Standardization
Operating Model Enhancements
Digital Transformation
Automation
AI-enabled Knowledge Management
Client Documentation
Agreements

Location

Japan

Work Type

Full-time

Experience Level

Associate
4+ years

About the Company

J.P. Morgan Asset Management is a global leader in investment management, committed to providing exceptional service and innovative solutions to our clients and business partners.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions.
Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.
Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Equal Opportunity

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.