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About the Role
As a Front Office Agent at the JW Marriott Hotel Berlin, you will be the first and last impression for guests, ensuring a memorable and unique experience. You will handle check-ins and check-outs, manage billing, and assist guests with inquiries about the hotel's services and offerings.
Responsibilities
- Act as the first and last impression for guests during morning and evening shifts at the Front Office.
- Provide coverage for the Night Audit in their absence, as needed.
- Manage check-in/check-out processes for international guests.
- Independently handle complete billing procedures using the PMS (Opera).
- Verify payment guarantees (C/I) and ensure correct invoicing (C/O).
- Process debtors and transfer them to accounting.
- Receive daily revenues from all F&B outlets.
- Control credit card statements and manage revenues.
- Advise guests on the hotel's location, amenities, and services.
- Take restaurant reservations and similar requests for guests.
- Collaborate closely with all departments to ensure a unique hotel experience.
- Value guest feedback (praise and criticism) to achieve satisfaction goals.
- Create a safe work place.
- Follow company policies and procedures.
- Maintain confidentiality.
- Protect company assets.
- Uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Be on your feet and moving around (stand, sit, or walk for an extended time).
- Take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Requirements
- Completed hotel management apprenticeship and/or a degree in hotel or tourism management.
- Open to career changers who enjoy interacting with guests and working with computers.
- Warm, authentic, and sociable personality.
- Engaging communication and expression skills in German and English.
- Opera knowledge is a plus, but not required.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
Skills
- Front Office operations
- Guest relations
- Check-in/Check-out
- Billing and invoicing
- Payment processing
- Debtor management
- Revenue management
- Guest services
- Reservation handling
- Interdepartmental collaboration
- Guest satisfaction
- Computer proficiency
- Opera PMS (preferred)
Location
- Berlin
Work Type
- Full-time
- Onsite
Experience Level
- Entry-level
- No experience required
Education Level
- Hotel management apprenticeship
- Degree in hotel or tourism management
- High school diploma or G.E.D. equivalent
Salary/Compensations
- Attractive remuneration for flexible deployment
Benefits
- Permanent contract from day one
- Company-paid BVG/VBB ticket or free parking
- Guest experience benefits (e.g., overnight stay, meals)
- EGYM membership (partially subsidized)
- Holiday and Christmas bonus according to collective agreement (Berlin)
- 29 days of vacation (increasing to 30 from 2026)
- Worldwide travel at great employee rates
- Corporate Benefits (vouchers for fashion, cinema, travel)
- Online training for career development
- Team events (e.g., Kick-Off Party, 'TakeCare' actions)
- Comfortable uniform and free cleaning
- Extensive catering in the staff restaurant
- Opportunities for training, development, and recognition
About the Company
- JW Marriott Hotel Berlin is managed by Marriott International and is located in the heart of Berlin.
- The hotel offers 505 guest rooms and suites, meeting and conference spaces for up to 2,500 people, two restaurants, a bar, and an exclusive spa and wellness area.
- Marriott International is a global hospitality company known for its diverse portfolio of brands.
- JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties worldwide.
- JW Marriott prioritizes its associates, believing that happy associates lead to happy guests.
- JW Marriott offers a unique work experience within a community, focusing on camaraderie, training, development, recognition, and holistic well-being.
Equal Opportunity
- Marriott International promotes equal opportunity and values a diverse workforce and inclusive corporate culture.
- Marriott International does not discriminate on any protected basis, including disability, veteran status, or other grounds protected by applicable law.
- Marriott Hotels strive to elevate the art of hospitality, innovating while maintaining comfort.
- As a host with Marriott Hotels, you will deliver thoughtful, heartfelt, forward-thinking service.
- Marriott Hotels is synonymous with hospitality worldwide.
- JW Marriott associates are confident, innovative, genuine, and intuitive.
- JW Marriott creates opportunities for training, development, recognition, and a place to pursue passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.