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About the Role
Handle inbound calls from policyholders, process inquiries, and contribute to improving call center productivity, operational efficiency, and customer satisfaction.
Responsibilities
- Handle inquiries via phone and proactively reach out to policyholders.
- Process various change requests.
- Send out benefit claim documents and handle related inquiries.
Requirements
- Experience working at a financial institution.
- Basic PC skills (Mail, Teams, Excel, Word, PPT).
- Professional phone etiquette.
- Proactive communication and collaboration skills.
- Positive attitude and willingness to continuously improve knowledge and skills.
- Ability to think and act independently.
Skills
- PC Skills
- Phone Etiquette
- Communication
- Proactive
- Collaboration
- Continuous Learning
- Independent Action
Location
- Tokyo (Asakusa)
- Sapporo Head Office
Work Type
- Full-time
- Shift-based
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Commensurate with current annual income, abilities, and experience, according to company regulations.
Benefits
- Not specified
About the Company
- AXA Life Insurance was established in 1994 as a member company of AXA.
- Leveraging AXA's global knowledge and experience, we serve 3.15 million customers with 5.71 million policies.
- Through partnerships with 511 chambers of commerce, corporations, and government agencies since the founding of Nittan Life in 1934, we offer a wide range of products including death, medical, cancer, annuity, and asset-building insurance, as well as advice on corporate welfare and Life Management®.
Equal Opportunity
- Not specified