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About the Role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities

Support Salesforce implementation projects by understanding customer business challenges and objectives, and designing comprehensive solutions based on best practices.
Participate in projects as an advisor to support customer/partner-led Salesforce construction projects.
Execute Salesforce construction projects as a prime contractor.
Focus on customer success, understand customer strategies, and drive projects.
Provide optimal solutions centered on customer business needs, considering a broad and long-term perspective based on Salesforce Best Practices (standard functions, various knowledge).
Determine the implementation policy for solutions that fit customer needs and business, lead development as an app lead, and take responsibility for delivering high-quality deliverables.
Broadly handle the system implementation phase, including plan creation, requirement analysis, Fit & Gap assessment, development, and testing.
Provide advice on the implementation or optimization of Salesforce applications based on customer needs, including functional or technical design reviews, project implementation guidance, best practice provision, and existing application configuration/health assessment.
Manage projects, including creating work plans (WBS) and managing progress at the necessary granularity, regardless of the project type, to achieve high delivery quality.
Beyond project scope, act as a Salesforce product expert to provide feasible and effective proposals for various customer challenges, and in some cases, indicate key points for successful customer innovation.
Learn and utilize Salesforce best practices held globally, including in Japan, and contribute to the accumulation of knowledge based on personal experience.
Quickly catch up on the latest technologies, including Salesforce's three annual product updates, and concurrently support customer projects.
Communicate closely with customers and business partners to build trust and manage expectations.
Collaborate with other role members such as Project Managers, Business Architects, and Technical Architects to achieve team success.

Requirements

Over 4 years of experience in solution design/system development, including technical implementation, for general enterprise software solutions (CRM, ERP, etc.).
Experience participating in IT system development projects, including identifying and executing tasks necessary for project execution.
Implementation experience in Waterfall and/or Agile methodologies.
Consulting skills such as logical thinking and problem-solving.
Documentation and presentation skills to logically and accurately convey opinions and solutions.
Ability to work proactively and autonomously without waiting for instructions.
Ability to continuously learn, learn humbly, and quickly apply learned knowledge for further improvement.

Skills

Salesforce Certified Administrator certification
Technical or administrator experience with Salesforce applications
Computer Science, Software Engineering, or related field Bachelor's degree
Experience defining hypothetical To-Be business and systems based on understanding of customer's current business and systems, and leveraging product standard functions, internal Best Practices, and similar systems.
Experience creating measures and roadmaps for implemented solutions and supporting/promoting project creation.
Experience supporting Salesforce product implementation for customers or internal departments.
Experience with implementation/consulting using cloud solutions.
Practical experience in a consulting firm.
Experience building customer TO-BE models using best practices and reference architectures.
English communication skills (written and verbal).
Learning ability to obtain the following six certifications within the first three months of joining: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform Application Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Sharing and Visibility Architect.

Location

Japan

Work Type

Full-time

Experience Level

4+ years of experience

Education Level

Bachelor's degree in Computer Science, Software Engineering, or related field

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, and covers recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same applies to compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.