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About the Role
The Product Experience Specialist supports Meta's experiential initiatives by managing demo environments and event logistics onsite in London. This role blends hands-on execution with structured process management, ensuring seamless delivery of Meta's product experiences across internal and external activations. Working closely with Meta's product and brand teams, you turn technical setup and operational planning into experiences that make product stories tangible for internal and external audiences.
Responsibilities
- Coordinate, set up, and maintain demo environments for Meta's products, ensuring hardware and software are functional, updated, and aligned with current narratives.
- Plan, coordinate, and deliver compelling product demonstrations across internal and external activations.
- Support technical setup, troubleshooting, and optimization to guarantee best-in-class demo performance.
- Gather insights from demos and events to inform future improvements and enhance the overall user experience.
- Develop and maintain streamlined operational workflows, documentation, and tracking systems to improve efficiency and consistency.
- Oversee logistics for activations and events, including materials, setup, and on-site support.
- Deliver and support training programs for field and demo staff to ensure consistency, technical proficiency, and brand alignment.
- Create easy-to-follow playbooks, guides, and briefing materials for new team members and partners.
Requirements
- 3+ years of experience in operations, event production, staffing, and/or demo management.
- Ability to work on-site a minimum of 4 days per week.
- Ability to travel up to 30% of the time for activations, training, and support.
Skills
- Strong organizational and communication skills
- Process-driven mindset with attention to detail
- Experience in event logistics, staffing coordination, or demo operations
- Financial awareness and confidence managing budgets
- Collaborative, adaptable, and people-oriented approach
- Tech-savvy, familiar with Meta's products or similar ecosystems
- Proficiency with Google Workspace and project management tools
- Level One troubleshooting experience
- Experience presenting or demoing products to C-level audiences
Location
- London
Work Type
- Onsite
- Hybrid
Experience Level
- 3+ years of experience
Education Level
- Bachelor's degree in Operations, Event Management, Marketing or Business Administration, or equivalent hands-on experience
Benefits
- Home office option
- Flexible working hours
- Fitness subsidy
- Apple Laptop
- 30 days of PTO a year
About the Company
- WE LEAD INSPIRING BRANDS TO SUCCESS.
- We enable tech-brands to scale up European retail. With a proven framework of growth and cutting-edge technology we build the right strategy to address your retail touchpoints of tomorrow. Our top-talents secure executional excellence and turn your vision into measurable results.
- OUR CORE-VALUES
- TAKE THE LEAD: You are proactive and own your business.
- DATA BUILDS OPINION: You argue based on observations instead of assumptions.
- GO WHERE THE PAIN IS: You are actively facing challenges to keep growing.
- TRUST FORMS LOYALTY: You seek win-win solutions and building long-term successful relationships is your passion
- SPREAD GOOD VIBES: You can inspire your fellow human beings, are empathetic, and celebrate successes as a team.