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About the Role
As a Claims Advisor, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker's life. Your role will consist of inbound and outbound calls with external stakeholders and claim administration duties.
Responsibilities
- Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
- Ensure that allocated work is actioned within appropriate timeframes
- Manage telephone enquiries within EML’s guidelines and adhere to the EML’s Communication Policy
- Collaborating with Injury Management Specialists and other subject matter experts to collect information and ensure customers receive expert advice and support
- Recording and maintaining accurate records
Requirements
- High level of empathy
- Passionate about providing great customer service
- Great listening skills
- Excellent communication skills
- Solution-focused mindset
- Embrace change with confidence
- Comfortable with in a multi-system environment
- Ability to handle and overcome challenges
- Great attention to detail
- Enjoy learning and growing within the business
- Proficient use of Microsoft Office Suite
Skills
- Customer service
- Communication
- Microsoft Office Suite
Location
- Sydney
Work Type
- Full-time
- Permanent
- Hybrid
Benefits
- Flexibility to work from home
- Corporate wellbeing program
- Discounted health insurance
- Discounted gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities
- Access to support and counselling services through our Employee Assistance Program
- Companywide events
- Annual company incentive scheme
- Salary reviews
- Up to 16 weeks paid parental leave
- Superannuation
About the Company
- EML is a leading Workers Compensation and Personal Injury Claims Management business.
- Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
- We continue to experience ongoing growth and now have over 4,000 dedicated employees.
- We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
Equal Opportunity
- EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
- We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.