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About the Role
Global Cash, Surveillance & Messaging Operations (GCSMO) is a global team of over 1,000 employees providing payment services across all business and infrastructure areas of Deutsche Bank in all major currencies. EMEA Cash, Surveillance & Messaging Operations, with Germany as the Euro clearing hub, processes up to 50 million payments daily, valued at over EUR 500 billion. This volume makes Deutsche Bank a leading global Euro clearer. The team aims to maintain and expand this leading position, serving individuals, businesses, and financial institutions worldwide. A Center of Excellence is being established at the Campus Berlin to consolidate expertise and processes in a multicultural environment.
Responsibilities
- Timely and accurate processing of all payment types on behalf of internal and external bank customers.
- Release of high-value transactions following a four-eyes principle, adhering to the bank's competence and authorization framework.
- Handling payment-related inquiries from customers and third-party banks for Cash Payments, both pre- and post-execution, and providing solutions in close coordination with internal departments or other international Cash Operations units.
- Close collaboration with global and regional Cash Management Operations, Implementation, Sales, Product Management, and Service teams in a dynamic international environment.
- Monitoring of critical and time-sensitive transactions (High-Care Payments).
Requirements
- Completed vocational training in banking or an equivalent qualification.
- Basic understanding of corporate cash management products, SEPA, national, and international payment methods and instruments.
- Customer orientation and the ability to balance the interests of Deutsche Bank and its customers.
- Analytical skills and a solution-oriented mindset.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Fluent German (written and spoken) and independent communication in English.
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Customer Orientation
- Analytical Skills
- Solution-Oriented Mindset
Location
- Campus Berlin
Work Type
- Full-time
- Part-time
- Hybrid working
Education Level
- Completed vocational training in banking or an equivalent qualification
Benefits
- Offers covering professional and personal needs.
- Mental health support and counseling for difficult life situations.
- Support for maintaining physical health through check-ups, vaccinations, and healthy lifestyle advice.
- Social networking opportunities, including support from pme Familienservice and FitnessCenter Job.
- Financial security through retirement savings plans, employee banking services, company bicycle options, and the Deutschlandticket.
- Flexible working time models (e.g., part-time, job tandem, hybrid working).
About the Company
- Global Cash, Surveillance & Messaging Operations (GCSMO) employs over 1,000 people worldwide, providing a variety of payment services for clients across all business and infrastructure areas of Deutsche Bank in all major currencies.
- EMEA Cash, Surveillance & Messaging Operations, with Germany as the Euro clearing hub, processes up to 50 million payments daily, valued at over EUR 500 billion, positioning Deutsche Bank as a leading global Euro clearer.
- Services include FX payments, check processing, electronic conversion and forwarding of payment orders, liquidity management, and provision of foreign currency.
- The goal is to maintain and expand this leading position, with individuals, small and large businesses, and financial institutions worldwide relying on expertise and service quality.
- Collaboration with colleagues in the bank's global network leads to integrated and sustainable customer solutions.
- A Center of Excellence for the globally active Corporate Bank is being established at the Campus Berlin to consolidate competencies and processes in a multicultural environment.
- We strive for a culture in which we are empowered to excel together every day.
- This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.
- Together we share and celebrate the successes of our people.
- Together we are Deutsche Bank Group.
Equal Opportunity
- We welcome applications from all people and promote a positive, fair and inclusive work environment.