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About the Role
W Sydney is seeking charismatic and guest-centric individuals for the Duty Manager role within the Front Desk Team. This integral position involves providing a high level of service, balancing guest, talent, and operational needs, and fostering a memorable atmosphere with a deep local understanding of the guest journey.
Responsibilities
- Perform day-to-day duties with passion and charisma, demonstrating outstanding communication skills.
- Drive W’s Whatever Whenever Culture and Bonvoy Loyalty program.
- Assist with all aspects of Rooms Division operations, including business decisions and adherence to W brand guidelines.
- Ensure smooth and efficient operations of all hotel areas in the absence of the Senior Leadership Team.
- Maintain high standards of service across Welcome Desk, Whatever Whenever, Wheels, and Concierge to maximize guest satisfaction.
- Possess extensive knowledge of guest services and financial procedures, including payment processes.
- Establish challenging, realistic, and obtainable goals to guide operations and performance.
- Utilize interpersonal and communication skills to lead, influence, and encourage others.
- Advocate for sound financial/business decision-making.
- Demonstrate honesty and integrity, leading by example.
Requirements
- Previous experience in a Front Desk/Front Office role, preferably in a supervisory or Duty Manager position within a luxury hotel.
- Knowledge of check-in/check-out procedures, pre-arrival planning, property-based systems (Opera), and room inventory management.
- Attention to detail and excellent oral & written communication skills.
- Ability to work weekends and public holidays based on operational/business requirements.
- Basic computer skills (email, Microsoft Office suite, etc.).
Skills
- Communication skills
- Guest services
- Financial procedures
- Payment processes
- Leadership
- Interpersonal skills
- Business decision-making
- Honesty
- Integrity
Location
- Sydney
Work Type
- Full-time
Experience Level
- Supervisory
- Duty Manager
Benefits
- Discounts on hotel rooms for self and others across Marriott International group.
- Access to W Sydney's original training and internationally recognized Marriott International training programs.
- Discounts on food & beverage across all Marriott hotels.
- Recognition programs.
- Wellbeing & mindfulness programs.
- Employee Assistance Program.
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.