Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Associate Systems Analyst (12 month contract) role.
Rezi rewrites your resume against Ontario Teachers' Pension Plan's job description. Free.
Tailor your resume to this Associate Systems Analyst (12 month contract) role.
Rezi rewrites your resume against Ontario Teachers' Pension Plan's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Associate Systems Analyst (12 month contract) posting at Ontario Teachers' Pension Plan — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Associate Systems Analyst (12 month contract) posting at Ontario Teachers' Pension Plan — free, in seconds.
About the Role
Provide technical support to internal and external customers, analyze and troubleshoot technical issues, and escalate complex problems. Document all incidents and requests in the service desk system. You will be a member of the Technology Services Division, reporting directly to the TSS Manager, and will work closely with the Service Desk team to deliver timely and effective support. You will collaborate daily with end users, providing first-level technical support and ensuring a high-quality service experience. This role involves coordinating with other technology teams and offers exposure to various enterprise IT services.
Responsibilities
- Provide first-level technical support to end-users via phone, email, chat, and in-person interactions.
- Troubleshoot hardware, software, mobile device, printing, and connectivity issues.
- Log, update, and manage incidents and service requests within the service management system.
- Escalate incidents and requests to senior analysts or specialized support teams when required.
- Prioritize and manage tickets in accordance with established service levels and procedures.
- Install, configure, and support desktops, laptops, mobile devices, peripherals, and meeting room technologies.
- Assist users with Microsoft 365 applications and other supported business technologies.
- Document troubleshooting activities, resolutions, and knowledge articles as required.
- Participate in hardware deployments, equipment refreshes, and technology rollouts.
- Provide end-user guidance on technology use and best practices.
- Participate in team projects and continuous improvement initiatives.
- Perform other duties as assigned.
- Act as the initial intake point for business-critical issues of varying degrees.
Requirements
- College diploma, university degree, or equivalent experience in Information Technology, Computer Science, Business, or a related field.
- 1-2 years of experience in a Service Desk, Desktop Support, or technical support role.
- Experience supporting Windows, Microsoft 365, mobile devices, printers, and collaboration tools.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Candidates must be legally entitled to work in the country where this role is located.
Skills
- Windows operating systems
- Hardware troubleshooting
- Microsoft 365
- Active Directory
- SCCM
- Azure
- Meeting room technologies (Crestron and Microsoft Teams)
- Mobile device management
- Network troubleshooting
- ServiceNow
- ITIL Foundation
Location
- Remote
- In office
Work Type
- Rotating shifts (between 7am – 5:30pm)
- Occasional overtime
- After-hours work
- Weekend work
- On-call work
- Flexible work environment
Experience Level
- 1-2 years of experience
Education Level
- College diploma
- University degree
- Equivalent experience in Information Technology, Computer Science, Business, or a related field.
Salary/Compensations
- Base Salary starting at $89,800 with future opportunity of up to $101,900.
Benefits
- Competitive compensation
- Numerous opportunities for professional growth and development
- A flexible work environment combining in office collaboration and remote working
- Flexible Travel Program: option to work abroad in another region/country for up to a month each year
- Employee discount programs including Edvantage and Perkopolis
About the Company
- At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.
Equal Opportunity
- Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.
- Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
- To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre.