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About the Role

The Quality Control Analyst applies analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement. This role also coordinates projects such as reworking units by collaborating with multiple vendors, departments, factories, and stakeholders.

Responsibilities

Serve as a liaison between the factory and customer service to streamline communication regarding quality issues, collaborating closely with manufacturing engineers to develop solutions.
Coordinate with internal teams and vendors to facilitate rework processes for units as directed by HQ, keeping stakeholders informed of progress.
Report any quality issues in the field for review, conducting investigations and communicating findings to HQ for resolution.
Act as the intermediary between HQ and the Canadian subsidiary for the implementation of new service processes.
Ensure timely reporting of operational issues to HQ through the field issue control system.
Collaborate with vendors to conduct incoming quality inspections on new models, ensuring alignment with Canadian customer expectations.
Address any issues with service logistics and procurement to prevent customer dissatisfaction.
Conduct audits of dealers' warehouse operations during visits, verifying claims of unit scrapping and managing disposal processes.
Regularly review service bulletins to maintain accurate information on repair parts availability and service manuals, optimizing service delivery.
Address customer complaints regarding product issues, implementing improvements or resolutions as necessary.
Investigate product liability issues, conducting root cause analysis in collaboration with R&D and discussing findings with legal and customer care teams.
Analyze service claims to identify and address quality issues, sharing results with R&D to enhance product quality.
Gather and analyze product quality data from various sources to identify and address quality issues or anomalies.
Research competitor products to identify similar quality issues in the market, aiding in product improvement strategies.
Conduct testing and inspections of various components to ensure compliance with specifications.
Document quality issues for management review and prepare reports for various meetings and workgroups.
Develop and implement quality plans, programs, and procedures using statistical analysis and quality control tools.
Propose and implement process improvements to enhance internal controls, reduce costs, and increase customer satisfaction.
Validate quality-related claims and manage invoices incurred during quality issue resolution.
Coordinate translations between English and Korean as needed by management.
Fulfill additional responsibilities as assigned by management.
Perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Bilingual - English/Korean language skills are required.
Essential knowledge of Microsoft software (Excel, PowerPoint, and Word).
Must be able to work and interact with all levels of personnel.
Detail-oriented and capable of multitasking, excelling under pressure in a fast-paced environment.
Team-oriented individual who can support teammates' work when assistance is needed.
Ability to communicate technical and non-technical information clearly.
Obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Skills

Analytical skills
Reasoning skills
Data analysis
System evaluation
Product assessment
Project management
People management
Communication
Coordination
Quality control tools
Statistical analysis
Automation tools or programming language such Python, Perl
Six Sigma Green Belt or Black Belt certification
PMP certification

Location

North York Office - 20 Norelco Drive, North York, ON M9L 2X6

Work Type

Full-Time
Permanent
Hybrid: 4 Days per Week On-Site

Experience Level

Over 2 years of experience in office work regarding Quality control
1 or more years of experience in office work regarding Quality control

Education Level

Diploma
Bachelor’s degree in an engineering field

Salary/Compensations

$60,000-65,000

Benefits

Competitive salary
Excellent benefits

About the Company

At LG, we create Innovation for a Better Life.
We design products and services that make life better, easier, and more enjoyable.
LG is a global leader in consumer electronics.
LG is committed to enriching the lives of our customers and creating rewarding experiences for our employees.
We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.
LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions.
Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.
At LG, Life’s Good.

Equal Opportunity

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.