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About the Role
Join our fun and highly performing Front Office team as a Full-Time Front Office Supervisor. You will work closely with Guest Service All Rounders and Assistant Managers, supervising daily operations, including onboarding and training new agents. As the Hotel representative on shift, you will lead day-to-day hotel operations across Front Office.
Responsibilities
- Assist the Front Office Management in overseeing the efficient running of the Front Office Department, including operations and employees.
- Drive Front Office projects and departmental KPIs with the FO leadership team.
- Lead by example in all areas.
- Resolve complaints and challenges.
- Provide guidance, support training, and leadership to all employees.
- Maintain a professional attitude, manner, and presentation, providing guests with 5-star Heart Felt Service.
Requirements
- Minimum 2 years of experience working in front office.
- Proficient with software programs such as Microsoft Word, Excel, Outlook, and OPERA PMS or OPERA Cloud.
- Ability to focus on multiple tasks in a busy environment.
- Effective problem-solving and decision-making abilities.
- High standard of personal presentation and professionalism.
- Confident in conflict resolution and complaints handling.
- Full work rights in Australia.
Skills
- Strong leadership qualities.
- Excellent verbal and written English communication skills.
Location
- Sydney
Work Type
- Full-Time
- Permanent
Experience Level
- Minimum 2 years
Salary/Compensations
- Monday to Friday $31.30
- Saturday $39.13
- Sunday $46.95
Benefits
- Exclusive Heartist benefits, including worldwide hotel discounts.
- Career development with one of the world’s leading hospitality groups.
- Opportunities to grow within your property and across Accor’s global network.
About the Company
- Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail, and entertainment district.
- The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveler.
- Facilities include Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.