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About the Role

Shanti Project is seeking an Interim Managing Director of Programs to support the agency during a leave of absence. This temporary position, available full-time or part-time, reports to the CEO and ensures programs operate effectively, meet service and fiscal goals, and are supported by robust internal infrastructure. The role involves developing systems, managing data, overseeing operations, and fostering a positive work culture.

Responsibilities

Lead program directors and teams in ensuring consistent provision of high quality, impactful services that align with Shanti’s mission, vision, and values, as well as delivers on contractual and partnership obligations.
Supervise directors and help ensure team members maintain equitable workloads by monitoring staff capacity, workflow, and individual and team outcomes.
Provide leadership and technical support for adjusting workloads as needed.
Drive operational excellence by maintaining program standards, cultivating equitable accountability, and ensuring staff are fully trained in key areas, including safety, privacy, and compliance.
Assess current procedures, practices, and systems, and make recommendations to identify and implement best practices and innovative approaches where needed.
Manage onsite and building logistics, as needed, to ensure program operations.
Meet service benchmarks and contract obligations.
Track, analyze, and utilize data to create dashboards that can be shared with stakeholders and help inform program refinement and development.
Serve as a trusted and collaborative partner to the CEO and other executive leaders on evolving program needs and opportunities.
Report to the CEO and Board of Directors on program outcomes, service impact, and anticipated challenges and opportunities.
Facilitate efficient processes between all programs with the Development and Finance & Administrative functional areas.
Encourage collaboration, recognize achievement, and inspire and engage staff in ways that promote strong service delivery and cross program collaboration.
Cultivate an organizational culture focused on transparency, learning, collaboration, and equity.
Represent organization at external functions related to programs and organizational opportunities.
Engage in union bargaining efforts, as needed.
Other duties as assigned.

Requirements

A minimum of five (5) to seven (7) years of organizational leadership experience, including direct staff supervision.
Strong personnel management, training, and supervision experience, including performance management best practices.
Solid team leadership skills, with experience in leading change management, organizational redesign, and streamlining of processes preferred.
Understanding of program evaluation, data tracking, and analysis and outcomes measurement.
Experience auditing and evaluating programs preferred.
Demonstrated experience with financial planning and budget management and effective tracking and stewardship of resources.
Ability to implement best practices and lead program operations, safety, and compliance matters.
Excellent verbal and written communication, problem-solving, and program management skills.
A knowledge and understanding of nonprofit best practices and the service community in San Francisco and the Bay Area preferred.
Ability to sit for long durations while performing tasks at a desk.
Frequent typing, mouse usage, and navigating screens, requiring fine motor skills and hand-eye coordination.
Engaging in repetitive tasks, such as clicking, scrolling, and typing, which may lead to strain.

Skills

Long-term goal and strategy implementation
Accountability to contractual and organizational requirements
Facilitation
Problem-solving
Collaboration across functional areas
Auditing programs
Developing and managing corrective action plans
Designing and implementing program evaluation systems
Making recommendations for organizational changes
Union negotiations
Setting organizational management and legal standards
Decision-making
Facilitating trainings
Leading task forces
Training staff on safety, client privacy, and other required competencies
Interpersonal skills
Supervising and supporting a diverse team
Emotional intelligence (EQ)
Commitment to equity and inclusion
Professional interaction across all parts of the organization

Location

San Francisco and the Bay Area

Work Type

Full-time
Part-time
Temporary
Exempt
Contract

Experience Level

5-7 years of organizational leadership experience
Direct staff supervision experience

Salary/Compensations

$115,000 to $125,000 for 1.0 FTE, prorated as needed

About the Company

Shanti Project is a nonprofit organization that builds human connections to reduce isolation, enhance health and well-being, and improve quality of life for local community members.
Through comprehensive, continuum-of-care programs, including in-home and onsite care navigation, emotional and practical support, and services to preserve the human-animal bond, Shanti strives to enhance the lives of aging community members and those living with terminal, life-threatening, or disabling illnesses or conditions.

Equal Opportunity

Shanti is an equal opportunity employer that supports and lives diversity in our staffing and values.
Shanti complies with applicable federal, state, and local laws governing nondiscrimination in employment.
We actively encourage and seek qualified candidates of all backgrounds.
We also will consider for employment qualified applicants with arrest and conviction records.