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About the Role
Bonfire's mission is to accelerate the adoption of healthcare technology and treatments. This role involves owning a portfolio of customers, understanding their goals, and translating healthcare data into actionable business insights. You will be one of the earliest hires, making an outsized impact from day one.
Responsibilities
- Own customer relationships and strategy, serving as the primary point of contact.
- Set the plan for each account and lead onboarding, training, and check-ins.
- Scope customer requests, work with data to pull numbers, and package findings into reports and presentations.
- Utilize AI tools for data analysis and deliverable creation.
- Provide customer feedback to the team to shape product and analytical playbooks.
Requirements
- 2+ years in a customer-facing role (customer success, account management, consulting, strategy & operations, or an analytical role with heavy customer exposure).
- Comfortable working with data, with a working knowledge of SQL or the ability to learn quickly.
- Proactive use of AI tools for work efficiency.
- Excellent communication skills with genuine customer empathy.
- Ability to explain technical topics in plain language.
- Eagerness to learn and grow in an early-stage startup environment.
- Ability to pick up new skills quickly.
- Curiosity and ability to learn the healthcare domain quickly.
Skills
- Customer Relationship Management
- Strategic Planning
- Onboarding and Training
- Data Analysis
- Reporting and Presentation
- AI Tools Proficiency
- SQL
- Communication
- Customer Empathy
- Problem-Solving
Location
- NYC, FiDi office preferred
- Remote for the right candidate
Work Type
- In-person
- Remote
Experience Level
- Founding Customer Strategy Lead
- Early-stage startup experience
Salary/Compensations
- Competitive salary + equity
Benefits
- Competitive salary + equity
- Significant ownership with autonomy
- High career growth potential
- Collaborative, mission-driven culture
About the Company
- Bonfire's mission is to accelerate the adoption of healthcare technology and treatments for the patients who need them most.
- Bonfire fuels healthtech companies in their commercialization and go-to-market strategies through advanced analytics.
- Utilizes comprehensive, feature-rich datasets.