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About the Role
The Head of Global Resource Management reports to the Chief Operating Officer and will lead the assessment, design, implementation, and ongoing evolution of Crowe’s future-state resource management operating model. This leader will build on strong capabilities across the firm to help bring the right people, skills, and delivery locations to each engagement; improve utilization, global delivery adoption, workforce economics, and client service; and give leaders better visibility into demand and capacity.
Responsibilities
- Advance Crowe’s resource management operating model by assessing current capabilities and designing/implementing a future-state model.
- Lead forward-looking demand and capacity planning by combining current data with forecasts to provide leaders with timely views of capacity and staffing needs.
- Improve utilization and delivery economics by establishing clear measures, improving deployment, and balancing client quality with employee development and margin improvement.
- Use staffing to expand high-quality global delivery by integrating India talent, improving utilization of global capabilities, and removing collaboration barriers.
- Further reinforce One Crowe in delivery by promoting collaboration and talent mobility across business units, delivery units, and geographies.
- Build an integrated workforce and recruiting plan by translating revenue forecasts into resource requirements and incorporating various factors into recruiting decisions.
- Use staffing to support development and sustainable careers by translating development needs into assignments and balancing delivery needs with development opportunities.
- Modernize resource management processes, data, and technology by maintaining skill profiles, defining engagement requirements, and applying Lean practices, AI, and automation.
- Manage flexible capacity by establishing an approach for using internal US talent, India talent, cross-BU staffing, and independent contractors.
- Build alignment and continuously improve performance by establishing enterprise metrics, dashboards, and reporting routines to enhance visibility and decision-making.
Requirements
- 15+ years of experience in resource management, workforce planning, professional-services operations, or a closely related field, including meaningful experience leading and scaling a resource management function.
- Direct experience leading or holding a senior role in resource management within a high-performing global professional-services firm, including multiple businesses, geographies, and meaningful offshore or global-delivery capabilities.
- Proven track record assessing, designing, and implementing enterprise resource management operating models, including governance, roles, processes, technology, reporting, change management, and continuous improvement.
- Strong demand and capacity planning, scenario analysis, workforce modeling, utilization management, and commercial judgment, with a practical understanding of leverage, staffing mix, engagement profitability, and gross margin.
- Experience using staffing and scheduling to integrate offshore talent into onshore-led engagements, increase ownership and utilization, and maintain quality and effective collaboration.
- Experience with skills taxonomies, staffing or workforce platforms, dashboards, data governance, workflow design, automation, and practical applications of AI to resource matching, planning, and administration.
- Demonstrated ability to influence senior executives, highly independent partners, BU and DU leaders, HR, Talent, Finance, IT, RevOps, and local resource managers without relying primarily on formal authority.
- Regular domestic travel and periodic travel to India, based on business needs.
Skills
- Resource Management
- Workforce Planning
- Professional Services Operations
- Global Delivery
- Demand and Capacity Planning
- Scenario Analysis
- Workforce Modeling
- Utilization Management
- Commercial Judgment
- Staffing Mix
- Engagement Profitability
- Gross Margin
- Skills Taxonomies
- Staffing Platforms
- Workforce Platforms
- Dashboards
- Data Governance
- Workflow Design
- Automation
- Artificial Intelligence (AI)
- Executive Influence
- Cross-functional Partnership
- Lean Practices
- Change Management
Location
- United States
Work Type
- Full-time
Experience Level
- 15+ years
Education Level
- Bachelor's degree required
- MBA or advanced degree preferred
Salary/Compensations
- $183,400.00 - $386,600.00 per year
Benefits
- Comprehensive total rewards package
- Career Coach guidance
- Inclusive culture that values diversity
About the Company
- Crowe provides professional services through Crowe LLP (audit and attest) and Crowe Advisory LLC (tax, advisory, consulting, and nonattest services).
- The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries.
- Crowe LLP and Crowe Advisory LLC serve clients worldwide as independent members of Crowe Global.
Equal Opportunity
- Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
- Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
- We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.