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About the Role
This role is responsible for providing exceptional customer service and representing the luxury lifestyle image of Jimmy Choo. You will build client relationships, manage stock, and contribute to the overall performance of the concession.
Responsibilities
- Provide exceptional customer service by following the Selling Ceremony.
- Reflect the Jimmy Choo luxury lifestyle image through attitude and behavior.
- Develop in-depth product knowledge to offer expert customer service.
- Build and maintain a client database to foster repeat business and loyalty.
- Resolve customer complaints effectively and promptly.
- Replenish stock according to company procedures.
- Maintain accurate stock controls and ensure sufficient supply.
- Participate in stock takes as required.
- Attend store meetings and training events to ensure good communication.
- Represent Jimmy Choo at promotional events.
- Ensure merchandise presentation and concession tidiness meet VM standards.
- Contribute ideas for concession performance improvements.
- Strive to achieve key performance indicators and sales targets.
- Implement and adhere to all company procedures, standards, and policies.
- Communicate Health and Safety issues and comply with security procedures.
- Support management with back-of-house and administrative operations.
- Perform other ad-hoc duties as required.
Requirements
- Demonstrable success as a sales consultant within a luxury brand.
- Excellent written and verbal communication skills.
- Fluent English.
- Additional languages are beneficial.
- Demonstrable sales skills.
- Knowledge of the luxury market, customer service, and fashion.
- Ability to handle multiple demands and competing priorities.
- Proactive in anticipating client needs.
- Demonstrates respect and politeness, exceeding customer expectations.
- Shows innovation and initiative in customer care.
- Enthusiastic, self-confident, and self-motivated.
- Understands and represents the luxury lifestyle image of Jimmy Choo.
- Maintains professionalism under all circumstances.
- Willing to go the extra mile to achieve targets.
Skills
- Customer Service
- Sales
- Client Relationship Management
- Stock Management
- Visual Merchandising
- Communication
- Luxury Market Knowledge
- Fashion Knowledge
Location
- Not specified
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- 0.00 - 1,000,000.00 GBP
Benefits
- Reasonable accommodation for interview or application process available upon request.
About the Company
- Capri Holdings Limited is committed to providing a fair and accessible recruitment process.
Equal Opportunity
- The Company is an equal employment opportunity employer.
- The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
- The Company also prohibits harassment of applicants and employees based on any of these protected categories.