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About the Role

Oversee and train Spa team members to ensure guests receive the ultimate spa experience. Responsibilities include scheduling appointments, managing guest check-ins and check-outs, and assisting with retail sales. This role requires a friendly and helpful demeanor to manage guest issues and create solutions.

Responsibilities

• Ensure the spa and fitness facilities are prepared for proper opening and closing each day
• Monitor and maintain the cleanliness and orderliness of the facilities, ensuring amenities are in proper working order
• Arrange all spa appointments for a la carte services/activities and packages
• Support Director of Wellness with administrative functions of the Spa, including using Spa software, maintaining supply inventory, answering telephones, making appointments, and answering questions
• Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff, and review/revise scheduling daily
• Assist with billing for all Spa services and retail sales, including preparing receipts
• Be thoroughly familiar with and provide instruction on Spa software
• Assist with inventories and cost control
• Assist in monitoring and evaluating Spa Reception and Locker Room employees

Requirements

• At least 1 year of experience within a luxury hotel property, spa environment, or luxury retailer preferred
• Experience leading a small team with a positive and heartfelt approach
• Ability to handle customer requests and issues and come up with quick solutions
• Trustworthy to handle confidential guest information
• Show initiative and strive to prioritize operational needs and anticipate guest requests
• Be an excellent communicator, great listener, and super understanding towards team members or guests

Skills

• Spa software proficiency
• Inventory management
• Cost control
• Customer service
• Team leadership
• Communication
• Problem-solving

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• Non-Management

About the Company

• Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs, each unique but sharing a crafted approach to luxury. They bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious service. With 30 properties, Auberge invites guests to create unforgettable stories in desirable destinations.
• Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin and aims to build breakthrough brands that redefine the status quo. The portfolio includes various companies across different sectors.

Equal Opportunity

• 4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V.
• 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.