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About the Role

The firm is seeking a Director of Knowledge Management to lead a team of Knowledge Management Attorneys (KMAs). This role will support practice and industry groups by capturing attorney expertise, developing knowledge resources, enabling consistent legal service delivery, and improving attorney leverage of firm knowledge. The Director will advance a firmwide knowledge strategy, transforming legal expertise into practical, reusable assets and partnering with various departments to enhance attorney productivity and client value.

Responsibilities

Lead the Knowledge Management Team in developing and executing a firmwide knowledge strategy aligned with practice, industry, client service, and business priorities.
Partner with National Practice and Industry Heads, Practice Group Leaders, Industry Group Leaders, administrative leaders, and firm leadership to align KMA efforts with firmwide goals.
Collaborate with practice and industry groups to identify opportunities to standardize work product, create practice playbooks, improve matter execution, and reduce duplicative effort.
Provide strategic insights and direction to practice and industry group initiatives and other special projects.
Maintain a strong understanding of trends in legal practice support, content development, knowledge strategy, practice innovation, and AI-enabled legal service delivery.
Lead the KM team in content creation and development across practice and industry groups, including legislative updates, case law updates, industry/practice trends, and legal analysis.
Ensure practice and industry group intranet content is current, accurate, well organized, and useful to attorneys and allied professionals.
Build, maintain, and continuously improve knowledge libraries across practice and industry groups, including model documents, forms, precedents, checklists, practice guides, surveys, playbooks, matter tools, and related resources.
Oversee review, editing, and contributions to content generated by other firm resources, including marketing and business development, attorney training and development, and other firm functions, as it relates to specific industries and practices.
Ensure practice and industry group leadership are continually informed of strategic shifts and evolutions in practice approach, strategy, and execution.
Partner with the Innovation Team, IT, Practice Support Operations, and firm leaders to help attorneys adopt new technologies through practice and industry group use cases and workflows.
Support the development of AI-ready knowledge assets by promoting quality, consistency, source reliability, and appropriate governance of reusable legal content.
Identify opportunities to leverage enterprise technology investments, automation, search, and knowledge tools at the practice and industry group level.
Help translate attorney needs into practical technology, workflow, training, and content solutions that improve speed, consistency, and quality in legal service delivery.
Partner with central firm resources and colleagues to ensure effective use and leverage of firm-wide and practice-specific tools, processes, and technologies.
Establish and reinforce standards for the creation, classification, review, maintenance, retirement, and appropriate use of knowledge assets.
Ensure knowledge resources are accurate, current, well sourced, and aligned with applicable confidentiality, ethical, information governance, and firm risk expectations.
Coordinate with relevant firm functions, including IT, Innovation, Marketing, Communications, Talent, Practice Support Operations, and General Counsel stakeholders, to support broader firm initiatives and promote consistent knowledge practices.
Develop practical quality-control processes so content owners, KMAs, and practice leaders can maintain high-value resources over time.
Effectively manage and lead the KMA Team, providing direction, mentorship, coaching, and oversight.
Ensure the development of strategic goals, performance expectations, and alignment of the team with practice, industry, and firmwide priorities.
Create and maintain a collaborative, service-oriented, and high-performance culture within the team and among the practice and industry groups.
Serve as a liaison between the team and other departments.
Ensure strong working relationships between the team and the Practice Support Operations team and other stakeholders that support attorney effectiveness.
Develop key performance indicators for the team and monitor and report on the impact of KMA work for the firm and its clients to firm leadership.
Measure adoption, utilization, quality, and business impact of knowledge resources, practice tools, technology initiatives, and KMA-supported programs.
Use data and feedback to recommend improvements to knowledge resources, attorney-facing tools, workflows, content strategy, training, and practice group support models.
Identify repeatable opportunities to increase attorney productivity, improve knowledge reuse, support onboarding and lateral integration, and enhance consistency in service delivery.
Perform other duties as assigned.

Requirements

J.D. degree required.
Minimum of 6+ years’ experience as an employment litigator and/or knowledge management attorney, preferably with a balance of experience as a practicing litigator.
Minimum of 3+ years’ experience leading a team of attorneys with strong leadership and people-management skills or leading large, cross-departmental project implementations.
Demonstrated ability to lead knowledge management, practice enablement, legal operations, innovation, technology adoption, or related attorney-facing initiatives.
Experience developing or overseeing legal content, model documents, practice resources, playbooks, training materials, or workflow tools for practicing attorneys.
Familiarity with legal technology, enterprise search, document automation, generative AI, or other tools that support attorney productivity and legal service delivery.
Strong change-management skills, including the ability to influence attorneys and business professionals, drive adoption, and communicate the practical value of new ways of working.
Excellent writing, editing, communication, and presentation skills.
Passion for knowledge-sharing, strong organizational skills, proficiency with technology, and an aptitude for innovation, efficiency, and excellence in legal work.

Skills

Knowledge Management
Practice Enablement
Legal Operations
Innovation
Technology Adoption
Legal Content Development
Model Documents
Practice Resources
Playbooks
Training Materials
Workflow Tools
Legal Technology
Enterprise Search
Document Automation
Generative AI
Attorney Productivity Tools
Change Management
Communication
Presentation Skills
Organizational Skills
Technology Proficiency
Innovation Aptitude
Efficiency
Excellence in Legal Work

Location

Major cities nationwide

Work Type

Full-time

Experience Level

6+ years experience as an employment litigator and/or knowledge management attorney
3+ years experience leading a team of attorneys or large, cross-departmental project implementations

Education Level

J.D. degree

About the Company

Focused on employment and labor law since 1958.
Jackson Lewis P.C. has 1,000+ attorneys located in major cities nationwide.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Equal Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.