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About the Role

The Air Logistics Senior Manager Express Operations will manage warehouse and airport ramp operations, ensuring efficient handling of Express packages in a cross-dock environment. This hands-on role involves leading a team to meet customer satisfaction, safety, security, and quality standards, while maintaining operational control in accordance with corporate security programs and TSA legislation.

Responsibilities

• Plan, organize, lead, and control staff to foster a culture of teamwork, self-motivation, and pride.
• Develop leadership and management skills in next-level leaders and managers.
• Supervise staff to meet business needs and achieve successful outcomes per Service Level Agreement standards.
• Ensure operational leadership monitors and instructs staff on safety rules and standards.
• Participate in recruiting, interviewing, and hiring decisions.
• Assist with employee relations, conflict resolution, performance appraisals, counseling, and terminations.
• Maintain security under Airport Police, TSA, USCBP, and FAA regulations, challenging unauthorized individuals.
• Prepare operational reports, including weekly, monthly, and ad hoc special reports.
• Complete injury and damage reports as required.
• Authorize and ensure post-accident and post-injury testing.
• Assist customer representatives with compliance reports and audits.
• Maintain records and appointments for airport employment, including badge appointments and government-required meetings.

Requirements

• Bachelor's degree (B. A.) or equivalent combination of education and experience (2-5 years related experience).
• Airline/Logistics/Transportation experience preferred.
• 5 years of leadership and management experience required.
• Must possess leadership skills with the ability to train and develop personnel.
• Must be able to continually respond to and prioritize within a fluid work environment.
• Must have the ability to work across a 24/7 schedule based on business needs.

Skills

• English proficiency (reading, writing, speaking, listening)
• Visual observation and identification
• Mental rotation
• Customer service
• Dependability
• Proficient use of MS Office and SAP
• Knowledge of advanced arithmetic and mathematics
• Knowledge of airline codes, prefixes, and common air freight abbreviations
• Comprehension of airway bill
• Attention to detail
• Ability to prepare written documents, communications, and counseling notices
• Ability to follow instructions from the General Manager and customer(s)
• Ability to act in a managerial position and give direction to Supervisors

Location

• Airport locations

Work Type

• Full-time

Experience Level

• 5 years of leadership and management experience

Education Level

• Bachelor's degree

Benefits

• DailyPay app for advance pay access
• On the spot awards through Awardco Platform (gift cards, etc.)
• Multiple medical care options for full and part-time employees
• WFS Employee Extras (Travel Discounts, Pet insurance, Discount Shopping)
• Wellness Programs
• 401k program
• Opportunity for Internal Mobility and transfers

About the Company

• Worldwide Flight Services (WFS) is a leader in cargo, passenger, ramp handling, and technical services.
• Operates in 227 airport locations across 27 countries and 5 continents.
• Focuses on timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights.
• Strives for safety, security, and exceptional leadership in the industry.

Equal Opportunity

• WFS is an equal opportunity employer committed to employment equity and inclusion.
• Accepts applications from all qualified individuals.