Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Assistant Director of People Services for its New York Properties. This role is for individuals passionate about people, driven by purpose, and clever in their approach. Arlo strives to create a sense of awe that leaves those it touches wanting more.

Responsibilities

• Oversees and assists the General Manager and Senior Vice President of People Services in managing recruitment & selection, performance management, succession planning, training, employee relations, employment retention, legislation, policies & procedures, and health & safety.
• Leads and supports Arlo Culture for all team members.
• Supports three (3) Manhattan Hotels.
• Uses judgment supported by human resource acumen and practical experience.
• Leads the delivery of human resource policies, practices, and programs.
• Oversees the recruitment and selection function for all hourly and some management positions.
• Acts as an ambassador for recruitment and retention strategy with Arlo Hotels; analyzes and manages the ATS program.
• Works directly with the Director of Learning and Development in the administration of the training and development program.
• Strategizes with leadership on various programs/trainings needed for continued growth of the team and overall experience, including Cultural Training, Health and Safety Training, and other related training programs.
• Works with SVP of People Services to ensure all brand-wide initiatives are executed and applied to Arlo NYC, including Employee Relations & Recognition, Brand Employee Surveys, Events, and EDI Initiatives.
• Works with Area Director of People Services and General Manager on employee concerns, progressive discipline, and general employee conduct, applying all local and federal laws and strategy.
• Assists in the management of Benefits and 401K Program with Prestige & SVP of People Services.
• Assists the Health and Safety Program, ensuring compliance with applicable Health & Safety legislation laws, First Aid, and spearheads the Safety Committee.
• Assists in conducting regular wage/salary reviews and local surveys to ensure hotels remain competitive in the market.
• Provides guidance to management on departmental needs and team members in conjunction with Arlo brand standards.
• Assists managers in facilitating specific training needs within their department.
• Assists the Leadership team in maintaining an open-door policy for all team members.
• Establishes and maintains confidential employee files, ensuring accuracy and integrity.
• Champions the Employee Engagement Survey (EES) process with the Leadership Team, interprets results, and supports the development and implementation of action plans.
• Serves as a Brand Ambassador for Arlo Hotels, embodying and living the Arlo Culture.
• Leads in planning employee events, recognition programs (manager/team member program), annual seasonal events, and celebratory moments for all team members.
• Works in conjunction with People Services team members from other Arlo properties to ensure Arlo HR acumen is up-to-date and forward-thinking.
• Manages and maintains a presence on property weekly to build relationships with all team members, supporting progression and retention.
• Updates job knowledge by participating in conferences and educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Requirements

• 5+ years of experience in a Human Resources Manager capacity within the hotel or a related industry.
• Multi-Property Experience is an asset.
• University/College Bachelor’s Degree.
• Diploma or Certificate in Human Resources Management.
• Service-focused, understanding the principles and processes for providing exceptional, personal service in a timely manner.
• Working knowledge of all human resources disciplines (benefits, compensation, training, recruitment, performance management, employee relations).
• Knowledge of and practical experience with relevant state/federal employment standards.
• Proven ability to build strong working relationships, both internally and externally.
• Excellent communication and organizational skills.

Location

• New York Properties

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Bachelor's Degree
• Diploma or Certificate in Human Resources Management

Salary/Compensations

• $110,000 - $115,000 per annum

About the Company

• Arlo Hotels is an independent lifestyle hotel.