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About the Role
As Head of Operations, you will take on the operational and strategic responsibility for Supply Chain, Fulfillment, and B2B/Co-Packing at Maniko, reporting directly to our COO and Co-Founder. You will build and professionalize operational processes, establish and lead S&OP processes, manage complex supply chains and co-packing partnerships, and make business-impacting ordering decisions.
Responsibilities
- Actively build and professionalize Maniko's operational processes, from fulfillment to co-packing and supply chain, creating structures that scale with our growth.
- Manage the end-to-end S&OP cycle (Forecast → Order Recommendation → Purchase Order) on a monthly basis.
- Control delivery reliability to our retail partners and manage operations during peak phases.
- Oversee co-packing and assembly, including milestones and quality assurance with co-packing partners.
- Manage the B2B sector, including order management and secondary placements.
- Achieve operational excellence in D2C fulfillment, managing fulfillment partners, shipping SLAs, and cost per order.
- Responsible for the monthly warehouse closing with our accounting partner.
- Manage inventory and working capital, addressing out-of-stock situations, overstock, and inventory turnover.
- Drive process and system scaling in collaboration with the Data team (e.g., DWH, automation) rather than solely through headcount growth.
Requirements
- Domain expertise in operationally managing retail partner supply with quota/penalty regimes, including disposition cycles, partial deliveries, and retailer communication.
- Experience in building or managing S&OP, with the ability to demonstrate the Forecast → PO → Inventory → Working Capital chain with personal figures.
- Proven experience in developing leaders, with at least one documented career path from Team Lead to a larger role.
- Experience in scaling through processes/systems rather than headcount (e.g., ERP or automation implementation with proven volume-per-person improvement).
- Experience in the beauty or FMCG category.
- Experience in Asian sourcing or supplier management (MOQ, Lead Times, QC).
- Affinity for ERP/DWH tools and project management tools like ClickUp.
Skills
- Supply Chain Management
- Fulfillment Operations
- B2B Operations
- Co-Packing Management
- S&OP (Sales and Operations Planning)
- Process Optimization
- Team Leadership
- Retail Partner Management
- Inventory Management
- Working Capital Management
- Data Analysis
- System Scaling
- ERP Systems
- DWH (Data Warehouse)
- Project Management Tools (e.g., ClickUp)
Location
- Berlin, Germany
- Remote
Work Type
- Full-time
- Remote-first
- Hybrid (requires regular presence at warehouse and co-packing partners)
Experience Level
- Leadership experience
- Experience in scaling operations
Benefits
- Flexible working in Germany
- Optional office in Berlin
- Regular presence at warehouse and co-packing partners
- Flexible working hours
- Deutschlandticket (public transport ticket)
- Urban Sports Club Membership
- Ownership with significant influence and design freedom
- Workation opportunities
- Team events in Berlin
- Home office equipment
- Individual travel budget for Berlin visits
- Dynamic and highly motivated team
- Inspiring culture with flat hierarchies and quick decisions
About the Company
- Maniko is an innovative, fast-growing company in the nail polish industry, offering high-quality products to discerning customers across Europe.
- Known for revolutionary, self-adhesive nail polish technology enabling professional results at home.
- Products available at national retailers like dm, dm Austria, Rossmann, and budni, with more partners in the pipeline.
- Operates with multiple co-packing partners, six-figure order volumes per campaign, and a supply chain that cannot afford downtime during peak business.
- Driven by a passionate team that is not satisfied with the status quo and constantly strives for improvement.
- Values: Facts over Ego, Challenge accepted, Power to the people, Who if not you?