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About the Role
This role owns the customer-facing workload across the full client lifecycle, including demos, discovery with new prospects, kickoff calls with new customers, and recurring check-ins with existing clients. Success means prospects close due to understanding and trusting the service, and existing clients renew and expand because they feel taken care of.
Responsibilities
- Run service demos tailored to property managers' workflows
- Walk prospects through real inspection reports during demos and discovery
- Qualify inbound prospects and route strategic deals to the CEO
- Lead kickoff calls for new customers and guide them through their first inspection cycle
- Run recurring check-ins with existing clients to review report quality, surface feedback, and discuss expansion
- Travel to US property management conferences (NARPM and others) two to four times a year
- Coordinate with the operations team on scheduling, technician feedback, and report quality
- Write clear follow-up notes after every customer call
- Turn recurring customer questions into guides and simple documentation
Requirements
- 3+ years in a customer-facing B2B role (customer success, onboarding, implementation, account management, support, or sales)
- Experience working with US-based business customers
- Comfort explaining and supporting workflow-heavy services or operations
- Excellent spoken and written English with a US-neutral register
- Confidence leading live video calls and product demos
- A tech-savvy, process-oriented mindset
- Strong note-taking, organization, and follow-through
- A warm, conversational presence
- Coachability and curiosity about the industries they serve
- Direct experience working with US property management companies (in-house, vendor-side, or BPO)
- Background in adjacent industries: real estate services, field services, vacation rental management, insurance, or home services
- Familiarity with property management software (AppFolio, Buildium, Propertyware, Rent Manager, or similar)
- NARPM exposure (member, attendee, or professional connection)
- Experience creating onboarding documentation, FAQs, or short training videos
- Some prior sales experience (discovery, demo, pricing conversations)
Skills
- Customer Success
- Onboarding
- Implementation
- Account Management
- Support
- Sales
- B2B
- US Business Customers
- Workflow-heavy Services
- Operations
- English (Spoken and Written)
- US-neutral register
- Live Video Calls
- Product Demos
- Tech-savvy
- Process-oriented
- Note-taking
- Organization
- Follow-through
- Conversational
- Coachability
- Curiosity
- Property Management Software
- Sales Discovery
- Sales Demos
- Pricing Conversations
Location
- Remote
Work Type
- Fully remote contractor
- Work aligned with US Central Time business hours
Experience Level
- 3+ years in a customer-facing B2B role
Salary/Compensations
- Competitive USD compensation (based on experience)
Benefits
- PTO included
- Travel to US industry conferences a few times a year (all expenses covered)
- Career growth path inside US property management services
About the Company
- Provides independent property condition reports for rental homes.
- Coordinates with residents, sends trained technicians to properties, and delivers photo-rich reports documenting home conditions.
- Reports are used during move-ins, move-outs, lease renewals, and periodic property checks.
- Reports help property managers document damage, identify maintenance issues, reduce disputes, and keep property owners informed.