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About the Role

This is an entry-level night shift opportunity, ideal for candidates looking to start or grow their career in a stable, mission-driven environment. As a Monitoring Center Agent, you'll play a critical role in protecting our customers by responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You'll manage inbound and outbound calls, follow established procedures, and help deliver peace of mind when it matters most.

Responsibilities

Respond promptly and accurately to alarm signals and incoming calls
Monitor security systems and video surveillance platforms
Coordinate and dispatch emergency services when required
Document events and maintain detailed records
Support customers and field technicians professionally and courteously
Work effectively in a team-oriented environment while remaining calm under pressure

Requirements

High school diploma or GED
Fluency in both French and English
Availability to work days, evenings, or nights, including rotating weekends
Previous call center, customer service, or security experience
Strong verbal communication and typing skills (25+ WPM)
Comfortable using multiple computer applications simultaneously
Ability to remain composed and make sound decisions during potential emergency situations

Skills

French
English
Verbal communication
Typing skills (25+ WPM)
Computer applications
Decision making

Location

Toronto, ON

Work Type

Full-Time
Permanent
Entry-Level
Night Shift

Experience Level

Entry-Level

Education Level

High school diploma or GED

Salary/Compensations

$22.95 - $31.91 hourly rate

Benefits

Competitive hourly pay
Evening, night, and weekend shift premium of $1.50/hour
Overtime pay at 1.5x or 2x
Statutory holiday pay at 1.5x or the option to bank a paid day off
6 paid personal days annually
Flexible shift-trading opportunities
Medical, dental, and vision coverage
Pension and retirement savings programs
Life and disability insurance
Employee Assistance Program (EAP)
Career growth opportunities within a global organization
Comprehensive benefits package
Paid Training Provided (4 to 6 week program)

About the Company

We’re a team that thrives on purpose, collaboration, and making a real difference.
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).

Equal Opportunity

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.