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About the Role
As an Account Manager for Base44, an AI-powered software development platform acquired by Wix, you will manage business customers, nurture partnerships, ensure platform value realization, champion customer success, and identify growth opportunities. This role is for a customer-centric professional in a fast-paced, entrepreneurial environment, focused on driving customer satisfaction and business expansion. You will play a foundational role in scaling the business, advocating for customers, and shaping a best-in-class customer experience.
Responsibilities
- Own and nurture relationships with business customers, serving as their primary point of contact and trusted advisor.
- Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
- Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
- Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
- Translate customer feedback and needs into actionable insights for product, engineering, and leadership teams.
- Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
- Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
- Use AI tools proactively to enhance productivity, from drafting communications and synthesizing customer insights to building lightweight internal tools.
- Maintain and continuously improve team operations by building automations, templates, and AI-powered workflows.
- Help define operating motions by establishing scalable playbooks, tooling, and AI-assisted processes.
Requirements
- 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
- Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors.
- Proven track record of driving account growth, renewals, and customer satisfaction.
- Exceptional communication, presentation, and relationship-building skills.
- Strong problem-solving abilities and a passion for helping clients achieve their goals.
- Organized, proactive, and comfortable operating in a high-growth, fast-changing environment.
- A builder's mindset: comfortable experimenting with AI tools, automating repetitive tasks, and creating systems.
Skills
- Account Management
- Customer Success
- B2B Technology Sales
- SaaS
- AI
- Developer Tools
- ML
- Communication
- Presentation
- Relationship Building
- Problem-Solving
- AI Tools
- Automation
Location
- New York
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $125,000 - $150,000
Benefits
- Company RSUs
- Competitive medical, dental and vision insurance
- Retirement savings plan
- Wellness benefits
- Travel expenses
- Subsidized lunch
About the Company
- Base44 is an AI-powered platform that allows anyone to create custom software applications using natural language, without traditional coding.
- We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.