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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. RAMs immerse themselves in meaningful connections with customers by building and deepening relationships, continuously working to uncover customer needs and educate, demonstrate, and recommend device and service solutions. This role is a learning role where you will assist the Retail Store Manager in all operational duties.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers by exploring individual needs and providing hands-on demonstrations of the latest technology.
Engage in side-by-side selling to find personalized solutions beyond the basic device and service plan.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise.
Assist the Retail Store Manager with daily operations and coaching.
Become proficient in using digital tools to enhance interactions and onboarding.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company’s success.
Provide first-class customer experience.

Requirements

Leadership skills.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, serving customers, and providing resolutions.
Effectiveness with operational, financial, and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
Must be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Technology demonstration
Communication
Operational duties
Digital tools proficiency
Teamwork
Problem-solving

Location

Cicero, NY

Work Type

Full Time

Experience Level

Experienced

Education Level

High school degree or GED

Salary/Compensations

$18.00 - $20.00 Base+Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees

About the Company

A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products featuring the latest in technology.
A recognized leader in the wireless retail industry, consistently delivering the solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!