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About the Role

The warehouse delivery driver supports warehousing operations by transporting orders, ensuring safe vehicle operation, and loading/unloading goods. This role involves direct customer interaction and assistance with sales efforts.

Responsibilities

• Assist in receiving stock and non-stock items, verifying specifications, quantity, and quality.
• Clean the warehouse to maintain a safe and sanitary work area.
• Deliver materials to customers over scheduled and unscheduled routes.
• Drive vehicles, including trucks, vans, and forklifts, to transport orders and materials.
• Load and unload delivery trucks for stock replenishment and order fulfillment.
• Perform routine maintenance on delivery vehicles, such as checking fluid levels and fueling.
• Maintain records, including delivery logs, to document activities.
• Participate in physical inventories to verify stock and identify losses.
• Prepare orders by pulling items from stock to meet delivery requirements.
• Transport items for scheduled and unscheduled pickup and delivery routes.
• Assist with in-store customer service, filling orders, and answering telephones as needed.
• Handle incoming telephone calls and emails, and greet walk-in customers.
• Follow up promptly on customer requests for information, quotes, alternative parts, and delivery dates.
• Proactively communicate with customers regarding order delays or issues.
• Develop positive working relationships and rapport with customers.
• Maintain showroom cleanliness and appearance through stocking and housekeeping.
• Maintain knowledge of products and inventory through training and self-study.
• Organize and maintain appropriate records.
• Complete transactions and paperwork accurately and in a timely manner.
• Represent Johnstone Supply at trade associations, events, and local chapters as needed.
• Maintain strict confidentiality on all corporate matters.

Requirements

• High School Diploma or G.E.D.
• Minimum of two years related experience and/or training in material handling of durable goods, including hazardous materials.
• Equivalent combination of education and experience.
• Ability to provide consistent, professional customer service.
• Problem-solving skills, including interpreting and meeting the needs of others and diagnosing/rectifying problems.
• Ability to maintain a positive, courteous, and friendly demeanor.
• General knowledge in the safe handling of durable goods, including hazardous materials.
• Skill in the safe use of material handling equipment.
• Skill in proactive communication (verbal and written).
• Math skills, including ability to add, subtract, multiply, divide, and calculate margins, discounts, and percentages.
• Skill in using point-of-sale computer systems.
• Skill in using web-based tools to research products and information.
• Ability to work productively in teams.
• Ability to work independently with minimal direction.
• Ability to follow written instructions and documented procedures.
• Dedication to attending work and work-related functions prepared and on time.
• Maintain a professional personal appearance.
• Strive for continuous self-improvement and business improvement regarding safety, material handling, and service quality.
• Ability to stand and walk for the majority of the workday or drive, load, and unload trucks.
• Ability to reach with hands and arms, climb, and balance.
• Ability to stoop, kneel, crouch, or crawl.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to lift up to 70 pounds occasionally.
• Specific vision abilities required: close vision, color vision, depth perception, and ability to adjust focus.
• Ability to speak and hear sufficiently for customer service.

Skills

• Safe Driving Skills
• Oral Communications Skills
• Energetic
• Time Management
• Math Aptitude
• Problem-solving Skills
• Computer Skills
• Sales Aptitude
• Diplomacy
• Mechanical Skills
• Organizational Skills
• Interpersonal & Telephone Skills
• Reading Skills
• Technical Skills
• Written Communication Skills

Work Type

• Full-Time

Experience Level

• Minimum of two years related experience
• 2 years experience with a wholesale HVAC/R or similar industry (Preferred)

Education Level

• High School Diploma or G.E.D.

About the Company

• Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.