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About the Role

Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers. Supports daily branch operations as a Teller and meets customer service and sales needs. The Float Universal Banker travels to different branches within a designated area to assist staff as needed.

Responsibilities

• Educate customers on features and benefits of banking solutions and make recommendations based on identified needs.
• Engage customers to bank with us and provide solutions, encouraging the use of digital capabilities.
• Explain high-level criteria for loan application decisions.
• Complete servicing responsibilities for banking customer relationships and identify opportunities to solve other banking needs.
• Follow the Bank’s sales process and provide customer-focused advice.
• Proactively reach out to customers to retain and expand banking relationships.
• Adhere to customer service standards and deliver solutions in moments that matter.
• Engage in lobby management, greet customers, and take ownership to solve their banking needs.
• Introduce appropriate banking partners when servicing needs present an opportunity for a product solution.
• Assist and stay current with Consumer and Business Banking AML, BSA, and KYC processes; identify and escalate suspected fraud.
• Resolve and accurately log all customer complaints.
• Review, approve, and help resolve customer overdrafts.
• Accurately complete customer transactions.
• Complete operational activities required by the assigned branch, including documenting interactions and appointments.
• Adhere to applicable compliance/operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards.
• Meet and maintain registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Requirements

• Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience.
• Ability to easily travel between branches on an as-needed basis.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers (consumer to small business).
• Ability to effectively handle difficult customer conversations.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.
• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs. to 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face-to-face work environment.

Skills

• Sales
• Service
• Digital Engagement
• Teller Operations
• Customer Service
• Retail Sales
• Call Center
• Telesales
• Verbal Communication
• Interpersonal Skills
• Handling Difficult Conversations
• Organization
• Time Management
• Prioritization
• Teamwork
• Internet Proficiency
• AML
• BSA
• KYC
• Fraud Detection
• Complaint Resolution
• Overdraft Resolution
• Transaction Processing
• Compliance
• Operational Risk Control
• Federal SAFE Act Registration

Location

• Medford, New York, United States of America

Work Type

• Full-time

Experience Level

• 1+ year experience

Education Level

• High school diploma or equivalent (GED)

Salary/Compensations

• $22.79 - $37.99 Hourly (USD)

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.