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About the Role
As a Sales Consultant, you will help customers find the right furniture for their home through consultative selling, genuine customer engagement, and thoughtful needs assessment. You will create a personalized buying experience that builds customer satisfaction and drives sales conversion. You will grow your business by building relationships, engaging with new and existing customers, and contributing to client prospecting, lead generation, and ongoing relationship management. You will also identify opportunities for upselling and cross-selling in a way that enhances the customer experience. Success comes from your ability to build trust, deliver great service, and consistently meet goals in a fast-paced, team-oriented environment.
Responsibilities
- Help customers find the right furniture for their home.
- Create a personalized buying experience.
- Build customer satisfaction and drive sales conversion.
- Grow business by building relationships.
- Engage with new and existing customers.
- Contribute to client prospecting, lead generation, and ongoing relationship management.
- Identify opportunities for upselling and cross-selling.
- Build trust and deliver great service.
- Consistently meet goals in a fast-paced, team-oriented environment.
Requirements
- A passion for customer service and creating a great customer experience.
- Strong listening skills and a naturally consultative approach.
- Experience connecting with customers, whether through retail, hospitality, service, or sales.
- Confidence in guiding decisions, including closing sales, navigating conversations, and overcoming objections in a helpful, respectful way.
- Interest or experience in building relationships that drive repeat business (client relationship management).
- Comfort working toward goals, including sales quotas, KPIs, or other performance metrics.
- Flexibility to work a retail schedule (evenings, weekends, holidays).
- Comfort with technology and learning new tools.
- Sales experience is great—but not required.
- Authorization to work in the U.S. without the need for sponsorship now or in the future.
Skills
- Consultative selling
- Customer engagement
- Needs assessment
- Relationship building
- Client prospecting
- Lead generation
- Upselling
- Cross-selling
- Sales
- Customer service
- Listening
- Communication
- Technology proficiency
Location
- Onsite
Work Type
- Full-time
- Retail schedule
Experience Level
- Entry-level (sales experience not required)
Salary/Compensations
- $65,000-$100,000 annually
Benefits
- $5,000 sign-on bonus (performance-based)
- Health benefits
- 401(k) with company match
- Discretionary profit sharing
- PTO
- Paid training
- Career growth and advancement opportunities
About the Company
- At Raymour & Flanigan, we've built our reputation on one simple belief: when we take care of our people, our people take care of our customers.
- We offer one of the most competitive packages in the furniture industry.
- Raymour & Flanigan proudly supports a drug and smoke-free work environment.
- We are strongly committed to inclusivity and a diverse workforce.
- We are committed to a discrimination-free workplace where associates are treated with respect and dignity.
Equal Opportunity
- We do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.