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About the Role
The Director of Procurement Services is responsible for developing and implementing strategic procurement and service delivery plans to enhance customer satisfaction, drive business growth, and expand procurement solutions. This role leads and manages the procurement delivery team, oversees resource allocation, and fosters a culture of excellence and continuous improvement.
Responsibilities
- Develop and implement strategic procurement and service delivery plans to enhance customer satisfaction and drive business growth.
- Develop new procurement solutions based on market awareness, research, and subject matter expertise that bring value to clients.
- Oversee the procurement delivery team and grow the practice, driving revenue growth and contributing to new pipeline, new customers, and new employees.
- Lead and manage the procurement, delivery and services team, fostering a culture of excellence, collaboration, and continuous improvement.
- Oversee resource allocation and operational budgeting, ensuring optimal utilization of assets to achieve service delivery goals.
- Oversee the development and delivery of sales tools, resources, and training programs to support the understanding within SHI and with clients of the value our solutions bring.
- Monitor and evaluate service delivery and procurement performance through data-driven metrics and analytics, including chargeability and customer satisfaction, to drive improvements and ensure alignment with strategic objectives.
- Collaborate with cross-functional teams, including sales and marketing, to integrate procurement and service delivery into business processes, enhancing operational efficiency and effectiveness.
- Build and maintain relationships with key stakeholders, including clients, partners, vendors, and sales architects, to support service delivery initiatives and drive organizational success.
- Ensure compliance with service delivery policies, procedures, and standards, safeguarding the organization’s reputation and integrity.
- Identify and mitigate service delivery and procurement risks through comprehensive risk management strategies and contingency planning.
- Drive innovation in service and procurement delivery practices, leveraging technology and best practices to enhance efficiency and performance.
- Report on service delivery, procurement performance, and strategic initiatives to senior leadership, providing insights and recommendations for future planning.
Requirements
- Completed Bachelor's Degree in Business, Sales, Information Technology, or a related field, or relevant work experience required
- 7-10 years of experience in Procurement, Vendor Management, Sales, Information Technology, or a relevant functional area
- 4+ years of experience in a management position required
- Ability to travel to SHI, Partner, and Customer Events
- Ability to travel 25%
Skills
- Strategic planning and implementation
- Building and maintaining relationships with internal and external stakeholders
- Identifying and mitigating risks
- Overseeing and directing projects to completion
- Strategic Thinking
- Leadership
- Business Acumen
- Communication
- Collaboration
- Problem-Solving
- Customer-Centric Mindset
- Results Orientation
- Adaptability
- Strategic Implementation
- Continuous Improvement
Experience Level
- 7-10 years of experience
- 4+ years of management experience
Education Level
- Bachelor's Degree in Business, Sales, Information Technology, or a related field, or relevant work experience
Salary/Compensations
- $200,000 - $260,000
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
About the Company
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
- The heartbeat of SHI is our employees – all 7,000 of them.
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Equal Opportunity
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status