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About the Role
These roles will support the Group Life and Private Health broking business with administrative support including claims, underwriting, reviews, client and member queries and member management tasks. In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to transaction queries across the insurance life cycle. Working under the umbrella of operations you will help drive the standardisation of processes and procedures, including driving timely and accurate production/processing of client and member queries. You will provide legally compliant work to clients/insurers/members and enter accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics.
Responsibilities
- Maintain accurate and up-to-date client/member records and certificates of currency.
- Conduct peer reviews and participate in annual audit checks.
- Document business rules and processes for team use.
- Support client/member reporting and end-of-month reconciliations.
- Handle email and telephone enquiries professionally and efficiently.
- Suggest and participate in process improvements and system enhancements.
- Collaborate closely with Account Executives and contribute to a positive team environment.
- Provide mentoring and technical guidance to colleagues.
- Build and maintain effective working relationships with insurers, clients, and internal teams.
- Ensure compliance with relevant insurance legislation and company policies.
- Maintain professional development and adhere to quality and error avoidance standards.
Requirements
- High School Certificate or equivalent.
- At least 3 years of experience in a similar client service or operational role, preferably within life and/or health insurance related fields.
- Strong understanding of life and/or health insurance products and relevant legislation.
Skills
- Excellent communication skills (verbal and written).
- Strong administration and organisational skills and experience.
- Sound knowledge of Microsoft office suite and a fast learner of other computerized systems.
- Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
- Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.
Location
- Sydney
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years
Education Level
- High School Certificate or equivalent
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- New solutions creation
- Impact for colleagues, clients and communities
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- Applications will only be considered from candidates who have the appropriate approval to work in Australia.
- Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.