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About the Role

The Wilmington Trust Institutional Services (IS) division is undergoing a strategic digital transformation to grow revenue, adopt a client-centric model, expand globally, and reduce costs. We are seeking an entrepreneurial Senior Product Owner to lead technology strategy for Institutional Services workflows, representing the customer's voice to establish a product vision aligned with business strategy. This role involves shaping workflow capabilities, ensuring cross-platform alignment, guiding investment decisions, and partnering with leadership and agile teams.

Responsibilities

Collaborate with stakeholders, engineering, and business architects to create a compelling product vision aligned with company goals and values.
Incorporate customer needs, goals, and pain points into the overall product strategy.
Analyze the technical, business, and operational impacts of projects or problems.
Coach the team to achieve excellence in product management artifacts and data-driven decision-making.
Lead by example, demonstrating company core values and fostering transparency, collaboration, and excellence.
Influence business partners across the organization to advocate for the customer.
Analyze industry trends, emerging technologies, and customer needs to drive workflow capabilities and process transformation.
Champion customer experience and collaborate cross-functionally to ensure digital products are relevant, fast, and easy to use.
Collaborate with stakeholders to understand problems and align on long-term business priorities and success measures.
Balance short and long-term goals to deliver value and address pain points.
Document digital product discovery and design using Institutional Services business architecture framework and standards.
Prioritize a feature backlog in partnership with other Digital Product Owners.
Manage and remove blockers, and assist with the prioritization of team backlogs.
Participate in agile ceremonies and focus on outcomes over outputs.
Incorporate design thinking methods and analytics to inform product design.
Manage and lead the analysis of feasibility, cost, or other aspects of planned or potential programs.
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls.
Design, implement, maintain, and enhance internal controls to mitigate risk.
Identify risk-related issues needing escalation to management.
Maintain internal control standards, including timely implementation of audit points and regulatory issues.

Requirements

Minimum of 10 years' business, analytical, technical, and/or product experience, or a combined minimum of 14 years' higher education and/or work experience (including 10 years in business, analytical, technical, and/or product).
Proven business expertise with experience in setting clear priorities, understanding business value impacts, and independent decision-making.
Prior experience prioritizing across competing priorities in a quickly-changing landscape.
Prior experience actively seeking multiple opinions while making independent decisions and influencing positive outcomes.

Skills

Design Thinking principles
Product design and development best practices
Agile and Lean principles and practices
Partnership with user experience teams on product design
Developing/managing digital capabilities
Strong verbal and written communication skills

Location

Hybrid within footprint
Remote outside of the M&T footprint
Wilmington, Delaware, United States of America

Work Type

Hybrid
Remote
Full-time

Experience Level

Senior
10+ years

Education Level

Bachelor's degree

Salary/Compensations

$163,100.00 - $271,900.00 Annual (USD)

About the Company

The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program.
The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees.