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About the Role

As a Mobile Associate (MA) at Arch Telecom, you will be a brand ambassador, creating energy and excitement around our products and services. You will immerse yourself in meaningful connections with customers, uncovering their needs and educating them on device and service solutions. This is a learning role designed to prepare you for a promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience.
• Help customers by exploring their individual needs and providing hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools to demonstrate network coverage and plan benefits.
• Redefine wireless services through device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships with and partner with employees across channels to collectively own the customer experience.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships and be accountable for the company's success.
• Provide first-class customer experience.

Requirements

• A strong desire to learn and master skills required of customer advocates.
• A competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Ability to balance customer experience and performance goals.
• Be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.

Skills

• Customer service
• Sales
• Technology demonstration
• Relationship building
• Problem-solving
• Digital tool proficiency

Location

• LOCKPORT | South Transit Rd [223E] - Lockport, NY 14094

Work Type

• Full-Time
• Part-Time

Experience Level

• 6 months of customer service and/or sales experience, Retail environment preferred

Education Level

• High school degree or GED

Salary/Compensations

• $16.00 - $30.00 Hourly

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards and more

About the Company

• We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
• Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
• As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!