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About the Role
The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress, assures that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.
Responsibilities
- Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
- Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
- Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
- Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
Requirements
- Demonstrated ability in verbal and written communication.
- Basic computer skills.
Skills
- Case Management
- Client Assessment
- Service Planning
- Supportive Counseling
- Documentation
- Data Collection
- Advocacy
Location
- Bronx, NY 10456
Work Type
- Full-time
Experience Level
- Associate’s degree or 60 college credits courses in the Human Services field or High School Diploma or GED with 2 years of relevant shelter experience.
Education Level
- Associate's degree
- 60 college credits
- High School Diploma
- GED
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Webster House is a single room occupancy residence (SRO) providing permanent, supportive housing to formerly homeless single adults, many living with mental illness or HIV/AIDS.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.