Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Seeking a bilingual Credit Counselor who can conduct structured, compliant financial counseling sessions in both English and Spanish, delivering measurable outcomes for clients and the organization. This role involves analyzing budgets, reviewing credit reports, explaining debt-management options, and helping clients build realistic action plans.

Responsibilities

• Analyze budgets, review credit reports, and explain debt-management options.
• Help clients build realistic action plans.
• Manage a consistent call volume and meet production and quality benchmarks.
• Document sessions accurately in accordance with HUD and internal compliance standards.
• Assist financially distressed clients in creating personalized financial plans.
• Provide budgeting guidance, effective debt management strategies, and financial education.
• Build trust and rapport with clients from various backgrounds.
• Be empathetic, a good listener, and comfortable having sensitive conversations about personal finances.
• Answer incoming calls from individuals seeking financial education or credit counseling support.
• Counsel potential clients by reviewing their budgets and providing personalized recommendations on financial solutions.
• Deliver financial education, create client budgets, and assist with enrollment into ACCC programs.
• Process consumer applications by accurately entering client information and budget details into internal systems and affiliate databases.
• Follow up with prospective clients to encourage them to begin or continue the counseling process.
• Enroll qualified clients into appropriate debt consolidation or financial assistance programs.
• Verify client-provided information using internal databases and approved information sources.
• Follow all processes and procedures as outlined in the training guide.
• Ensure completion of all required training programs within the designated timeframes.
• Perform other duties and responsibilities as assigned by management.

Requirements

• Bilingual in English and Spanish.
• Ability to translate complex financial concepts clearly and confidently.
• Strong call control and time management.
• Comfort working toward performance metrics.
• Precision in documentation and regulatory adherence.
• Empathy balanced with accountability.
• Minimum of one year customer service experience.
• At least six months in a call center or phone-based environment.
• Basic computer knowledge.
• Strong mathematical skills.
• Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and standard operating procedures (S.O.P.s).
• Ability to write routine reports and client correspondence.
• Demonstrate telephone etiquette, time management, and attention to detail.
• Ability to work independently and interact with a team in a remote environment.
• Reliable internet connection and a quiet, dedicated workspace for remote work.
• Ability to comprehend verbal and written information and respond effectively to clients and colleagues.
• Employees may need to sit or stand for extended periods during the workday.
• The role may require occasional reaching, bending, or lifting of materials up to 15 pounds.
• Employees must maintain a professional environment for virtual meetings and client calls.
• Reliable internet access and a functional computer or device are essential.
• Employees must adhere to their designated work hours and be available for scheduled meetings, calls, and tasks.
• Employees are responsible for keeping their schedule up to date and notifying their supervisor of any changes.
• Prolonged sitting at a desk and working on a computer (up to 8+ hours/day).
• Talking on the phone for extended periods of time.
• Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone.
• Ability to wear a headset for extended periods.
• Vision sufficient to read computer screens and documents.
• Hearing sufficient to understand customer conversations via phone.
• Occasional walking or standing, depending on office layout or home setup.
• Lifting up to 10-15 lbs., such as small office supplies or materials.

Skills

• Financial counseling
• Budget analysis
• Credit report review
• Debt management strategies
• Financial education
• Client relationship management
• Communication
• Documentation
• Regulatory adherence
• Computer proficiency
• Mathematical skills
• Reading comprehension
• Report writing
• Telephone etiquette
• Time management
• Attention to detail
• Independent work
• Team collaboration
• Remote work capability

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• 1+ year customer service experience
• 6+ months call center or phone-based environment experience

Education Level

• High School Diploma or equivalent required
• NFCC Credit Counselor Certification (to be obtained within the first six months of employment)

About the Company

• Mission-driven organization that believes financial education changes lives.
• Operates with structure, standards, and measurable impact.