Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Associate Customer Service Representative handles customer inquiries via telephone and email in a customer service center environment. This role actively troubleshoots and resolves customer complaints, ensuring timely and quality responses. The shift schedule is 11:30 AM - 8:00 PM EST, Monday - Friday.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Perform other duties as assigned or requested.

Requirements

• High School Diploma or GED
• 6 months of Customer Service in a customer facing role
• Customer Service in a call-center environment (preferred)
• Customer Service in a Healthcare related call-center environment strongly preferred
• Adheres to ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
• Complies with HIPAA as described in the Notice of Privacy Practices and Privacy Policies and Procedures.
• Complies with all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
• Complies with the company’s Code of Business Conduct, including adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Skills

• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills.
• Ability to communicate complex information in a simple, customer facing way.
• Comfortable working on a computer.

Location

• Remote

Work Type

• Full-time

Experience Level

• Associate

Education Level

• High School Diploma or GED

Salary/Compensations

• $19.39 - $24.19 per hour

About the Company

• United Concordia Dental

Equal Opportunity

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
• We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
• For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
• California Consumer Privacy Act Employees, Contractors, and Applicants Notice