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About the Role

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Responsibilities

Install, maintain, and upgrade customer equipment
Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
Follow and generate documented procedures and published task plans
Communicate with customers and internal business units, lead projects as necessary
Train and mentor junior Customer Engineers
Fulfill additional duties, as assigned

Requirements

Bachelor's Degree
7-10 years of work experience in semiconductor industry or other equipment support industry
Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
Strong knowledge of hand tools and their appropriate usage, including digital multimeters
Advanced knowledge of wafer processing parameters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
Able to meet all on-site requirements, including safety, environmental guidelines
Business level of Japanese
Project management skills and ability to lead key customer and internal product meetings
Knowledge on software for semiconductor equipment
Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs.
Ability to distinguish between colors and working with electricity
Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
Use of hand and power tools
Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields

Skills

Troubleshooting
Problem-solving
Digital analytics
Diagnostic techniques
Preventative maintenance
Corrective maintenance
Electrical systems
Vacuum systems
Mechanical systems
Plasma systems
Hydraulic systems
Gas systems
Communication
Project management
Mentoring
Mechanical aptitude
Pneumatics
Hydraulics
Electronics
Thermodynamics
Hand tools
Digital multimeters
Wafer processing parameters
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Software for semiconductor equipment

Location

Nishi Tokyo, JPN

Work Type

Full time
Assignee / Regular
Travel: Yes, 25% of the Time

Experience Level

7-10 years of work experience

Education Level

Bachelor's Degree

Benefits

Supportive work culture
Encourages learning, development, and career growth
Empowers team to push boundaries
Supportive leading global company
Programs and support for personal and professional growth
Care for employees at work, at home, or wherever they may go
Relocation Eligible

About the Company

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.
The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
The work we do together advances the world’s technology.
Applied Materials NEXX is expanding its business and recruiting new members.
Applied Materials NEXX has key products supporting advanced packaging technology for AI, and is a business with expected future growth.
Products handled: Plating equipment for panels, Plating equipment for wafers, Sputtering equipment for wafers

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.