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About the Role

We are looking for a passionate and enthusiastic Member Associate who is able to open the clubs during the week. As a Member Associate, you will be the first point of contact for our members, helping them with their fitness needs, providing excellent customer service, and assisting in day-to-day operations. This role is perfect for someone who loves fitness, enjoys interacting with people, and thrives in a fast-paced, team-oriented environment. You would need to be at the club by 4:45am during the week to open the club at 5am.

Responsibilities

Welcome and engage members as they enter the gym with a positive, friendly attitude
Assist with membership sign-ups, renewals, and cancellations
Provide information on services, programs, and gym equipment
Answer member inquiries and resolve issues in a timely and professional manner
Monitor the gym floor to ensure a safe and welcoming environment
Assist with class schedules, bookings, and event coordination
Help maintain cleanliness and organization of gym facilities
Support in maintaining the gym's brand, values, and community culture
Assist with promotional events, marketing initiatives, and member retention programs

Requirements

Passion for fitness and a healthy lifestyle
Excellent communication and interpersonal skills
Strong customer service mindset with a positive, can-do attitude
Ability to multitask and stay organized in a busy environment
Previous experience in a customer-facing or fitness-related role preferred
Knowledge of gym equipment and fitness terminology is a plus
Flexible schedule availability (evenings, weekends, and holidays may be required)
CPR/First Aid certified (or willing to obtain)

Work Type

Full-time

Benefits

Competitive pay and potential for growth within the company
Free gym membership and discounts on fitness products and services
A positive and supportive work environment
Opportunities to learn, grow, and develop your fitness knowledge
Flexible schedule

About the Company

Fit Factory is a 6 location health club brand.
We are a full service health club with a luxury studio experience.
We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club.
Fit Factory is a dynamic, high-energy fitness gym dedicated to creating a supportive and results-driven environment for our members.
We're more than just a gym—we're a community.
We believe in helping people achieve their fitness goals, whether they are just starting their journey or training for their next big challenge.
Join us as we continue to inspire and motivate our members every day.

Equal Opportunity

Fit Factory is an equal opportunity employer.